Hex Energy Ltd
Business Development Manager
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Business Development Manager
Service & Maintenance Division
Location: Nuneaton - Hybrid
Reports To: R&M Lead
Contract Type: Full-time, Permanent
Salary: Competitive + Bonus + Car Allowance (subject to experience)
About Hex Energy
Hex Energy is a specialist provider of ground source, air source and water source heat pump solutions across the residential, commercial, education and public sectors. We provide design, installation, commissioning, servicing and long-term maintenance support for renewable heating systems throughout England. Our service and maintenance division delivers planned preventative maintenance, reactive maintenance, remote monitoring, optimisation and servicing contracts for a growing portfolio of customers.
Role Overview
Hex Energy is seeking an ambitious and commercially driven Business Development Manager to lead the growth of our Service & Maintenance division.
This is a customer-facing sales role focused on generating new business, developing long-term client relationships, building a sustainable sales pipeline and securing service and maintenance contracts across commercial, public sector and residential markets.
The successful candidate will take ownership of the entire sales process from prospecting and lead generation through to contract negotiation, handover and ongoing account management. They will become the primary relationship owner for key clients and play a major role in expanding Hex Energy's recurring revenue streams.
Experience selling maintenance contracts, service agreements or engineering solutions on a B2B basis is essential. Previous experience within the heat pump, HVAC, M&E, building services or renewable energy sectors is highly desirable.
Key Responsibilities
Business Development
- Develop and execute a sales strategy for the Service & Maintenance division.
- Identify and pursue new business opportunities across commercial, education, healthcare, public sector and residential markets.
- Build and maintain a robust sales pipeline through networking, referrals, market research, industry events and targeted campaigns.
- Generate qualified appointments and meetings with decision-makers.
- Develop opportunities from both existing Hex Energy clients and new prospects.
- Promote planned preventative maintenance (PPM), servicing agreements, reactive maintenance contracts and remote monitoring services.
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Sales & Contract Winning
- Prepare and deliver compelling sales presentations and service proposals.
- Lead contract negotiations and secure profitable service agreements.
- Achieve agreed sales targets and revenue objectives.
- Work closely with operational teams to ensure accurate bid submissions and contract pricing.
- Maintain a strong understanding of competitors, market trends and customer requirements.
Client Relationship Management
- Act as the primary relationship owner for key accounts.
- Build long-term partnerships with facilities managers, estates teams, property owners, consultants and contractors.
- Identify opportunities to expand existing contracts and introduce additional Hex Energy services.
- Ensure a smooth transition from sales to operational delivery whilst remaining actively involved in account growth.
Pipeline & Reporting
- Maintain accurate records within the company CRM.
- Produce regular pipeline reports, forecasts and sales activity updates.
- Track conversion rates, contract renewals and recurring revenue growth.
- Provide market intelligence and customer feedback to the leadership team.
Collaboration
- Work closely with Service Managers, Engineers, Project Managers and Directors.
- Support marketing initiatives, exhibitions, trade events and customer engagement activities.
- Promote the full range of Hex Energy capabilities where appropriate, including design, consultancy and installation services.
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Essential Experience
- Proven track record in B2B business development and sales.
- Experience selling service contracts, maintenance agreements or engineering services.
- Demonstrable success in generating leads, securing meetings and winning new business.
- Experience managing sales pipelines and reporting accurately on opportunities.
- Strong relationship-building and account management skills.
- Commercial awareness and ability to negotiate contracts effectively.
- Excellent communication and presentation skills.
- Full UK driving licence.
Desirable Experience
- Experience within heat pumps, renewable energy, HVAC, M&E or building services.
- Understanding of planned preventative maintenance contracts.
- Experience selling recurring revenue service agreements.
- Knowledge of commercial heating or low-carbon technologies.
- Existing industry network within facilities management, estates management or renewable energy sectors.
Personal Attributes
- Self-motivated and highly driven.
- Strong hunter mentality with the ability to develop long-term customer relationships.
- Professional, credible and confident in front of senior stakeholders.
- Results-focused with a passion for exceeding targets.
- Organised and disciplined in managing multiple opportunities.
- Collaborative team player with strong commercial instincts.
Key Performance Indicators (KPIs)
- New service and maintenance contract revenue.
- Gross margin achieved.
- Number of new client meetings secured.
- Pipeline value and conversion rate.
- Service contract renewal rate.
- New maintenance agreements won.
- Customer retention and satisfaction levels.
- Cross-selling opportunities generated into wider Hex Energy services.
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