Business Development Manager

Location: Llanrwst, North Wales
Position Type: Full Time
Salary: £60,000 - £70,000 DOE

Our client is a well-established, family-run group based in Llanrwst, North Wales, with over 50 years of experience. The Group operates across two core businesses: Bus & Coach operations and Vehicle Sales, including a new vehicle dealership franchise launching in the coming months.

The Role

Reporting to the Directors, you'll take ownership of commercial growth and day-to-day performance across both businesses in the Group, leading four direct reports and around sixty indirect reports.

This is a broad role that combines business development with operational leadership and requires someone who can confidently manage client negotiations, margin reviews, and operational priorities.

Key Responsibilities

• Identifying, pursuing, and winning new commercial opportunities and contracts across both the Bus & Coach and Vehicle Sales businesses.
• Working with the Finance Manager to build the annual financial forecast and a 3-5 year business plan for the Group.
• Reviewing major service contracts to protect margins against fuel, wage, and cost increases.
• Monitoring P&L monthly and producing clear, KPI-led reports for the Directors.
• Renegotiating support contracts to secure the best terms in the market.
• Leading, motivating, and developing a management and supervisory team.
• Communicating company strategy and values clearly and consistently.
• Setting clear objectives for direct reports, monitoring delivery, and holding managers accountable for performance.
• Balancing competing operational demands across engineering, compliance, vehicle sales, customer service, and driver allocation.
• Ensuring effective coordination between Fleet, Sales, Projects, Aftersales, and Engineering.
• Building strong working relationships across the business, with customers, and with external partners.
• Chairing meetings, delivering appraisals, and mentoring managers through change.
• Leading compliance across Drivers' Hours, Working Time Directive, DVSA/Traffic Commissioner rules, and bus service standards.
• Providing management oversight of engineering performance and compliance across fleet, sales, and customer vehicles.
• Working with the engineering team to ensure appropriate standards, controls, and reporting are maintained.
• Championing a strong customer service culture and resolving escalating issues quickly and well.