4. Planning and Organising

• Plan and organise own activities: To ensure that routine operations and ongoing KPI’s deadlines are continuously met.
• Support in the development of team structures:
• Prepare a plan agent/partner training: Both face to face and online.
• Ensuring SLA’s are met and that partners are happy with service being provided:
• Participate in or co-ordinate student recruitment projects or development activities:
• Make recommendations about resource planning:

5. Liaison

• Communicate and build working relationships with agents/partners: To ensure they are happy with the service being provided and that they grow within the business.
• Attend meetings, as requested by manager: To support departmental activities and to report back on main discussion points.
• Liaising with key stakeholders: Such as admissions, quality assurance, and student support.
• Regular communication with the Business Development Team: Providing feedback on Agent documents that are being submitted.

6. Continuous Improvement

• Advise on and propose changes in procedures, planning and systems: To improve operational efficiency to improve quality of service in student recruitment.
• Keep skills up to date and develop depth or breadth of knowledge: In student recruitment practice by learning from colleagues and exposure to a range of activities, training, and networking opportunities.
• Continuing to improve conversion rate and enrolled numbers coming from each partner:
• Make recommendations on how to improve the University’s brand: And make it more commercially attractive.
• Look at ways of improving current processes: Especially when looking at growth within the team and recruitment numbers.

7. People Management

• Co-operate with other colleagues: To contribute to the achievement of departmental objectives.
• Train and develop junior staff members: And ensure direct reports are performing their duties and meeting their KPI’s.
• Managing the agent/partnership relationships: Ensuring they are clear on all admissions procedures and are meeting their quality requirements.
• Show sensitivity and consideration and emotional support: To other people’s/student’s needs and feelings, which often include dealing with signs of obvious distress.
• Dealing with culture differences: For example when dealing with overseas staff remember they may be used to a different working environment than we are in the UK.
• Deliver guidance and support: In a calm, discreet, diplomatic, and professional manner.
• Support agents/partners and provide referral and signposting pathways: For students in crisis to internal and external support function and organisations.

8. Personal and Professional Development and Training

• Identify and address development needs: To ensure continuing professional development.
• Communicate and share best practice:
• Proactively identify new opportunities: And work with management to develop solutions.
• Work in accordance with the University’s Values Framework:
• Maintain strong empathy for the university's commitment: To equality of opportunity and equality of treatment for colleagues and students.

9. Other Responsibilities

• Any other duties as appropriate to seniority and role:
• The post-holder will be required occasionally to travel to other locations: For meetings or training.
• Attendance at appropriate internal working parties as required:
• To always ensure the University’s name and brand is never brought into doubt: And that externally we are seen as professional and a pleasure to work with.

Essential:

• Analyse market data and trends: To assist and advise faculties, departments, and senior management within the University on the development of UK recruitment strategies, new programmes, or policies on UK activities where appropriate.
• Liaise and engage with key stakeholders: And internal and external contractors to influence opinion, delivery, and reputation of services.
• Influence and contribute to the scoping and resource planning: Across a range of activities at operational level to meet organisational objectives, including contributing to business plans and strategy documents where required.
• Implement processes to manage the integrity and security: Of all commercially and professionally sensitive and personal data.
• Analysis & problem-solving capability:
• Well-developed written and verbal communication skills and interpersonal skills:
• Ability to manage partners expectations: And provide training sessions to ensure quality.
• Ability to prioritise tasks and delegate tasks to direct reports:
• Attending external events in the UK and INT: Sometimes during weekends/after hours working late.
• UK Travel representing the University: At education expositions, Universities, schools, and colleges, as a University ambassador.
• Influencing Senior Colleagues/external partners:
• Develop external relations: Identify and develop opportunities for communities of practice, employers, alumni, and donors via extra-curricular activities and increased levels of participation with a view to positively impact student recruitment.
• Build and sustain an influential network of contacts: Both internally and externally to influence and promote reputation, including relevant education institutions, Embassies, Consulates, and sponsorship bodies.
• Keep well informed about the University: In all relevant aspects of its work through engagement with relevant committees, attendance at workshops and events, and networking with University colleagues. This will include submitting committee papers helping to aid UK recruitment.
• In collaboration with finance business partners: Create business cases to validate commercial opportunities for the university.
• Contribute to operational leadership teams and decision making: To shape the nature and level of support services.
• Provide expert professional subject and/or managerial expertise: At an operational level to support UK/Domestic student recruitment, including achievement of UK/Domestic student application targets, increasing the quality of the student intake, increasing conversion rates from application to registration, and increasing diversity in terms of ethnicity, subject of study, and recruitment from underrepresented community groups.
• Experience of working with complex sales processes and CRM software:
• **Experience of working/responding independently