Trip.com Group
Business Development Manager, Activities & Day Tours (UK & Nordic Region)
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About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have six Customer Service Centres for Trip.com, established in Japan, Korea, the UK, Thailand, Malaysia, and the Philippines, providing 24/7 customer service in 35 different languages.
We have more than 30,000 employees scattered across 50 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspires to deliver the perfect trip at the best price for every traveller.
Role Overview
Build and grow Trip.com's Activities & Day Tours business across the UK and Nordic region. The role owns supplier acquisition, contracting, onboarding, account growth, and renewal across local experiences, city tours, day trips, sightseeing, transfers, food and beverage experiences, cruises, and outdoor activities, securing differentiated products, competitive pricing, reliable availability, and strong content that generate incremental GMV and improve the traveler experience
Why This Role:
- Own the growth of Activities & Day Tours across the UK and Nordic region, covering mature city destinations and high-value nature-led experiences.
- Build senior relationships across the regional experiences ecosystem, from tour operators and DMCs to sightseeing, transport, cruise, food and beverage, and outdoor-activity providers.
- Drive measurable results across supplier acquisition, product activation, competitive supply, incremental GMV, and strategic account development.
In This Role, You’ll:
Market Strategy and Supplier Acquisition
- Develop market and category plans for the UK and Nordic countries using sales data, customer demand, market trends, and competitor activity; build a qualified pipeline across priority destinations and product categories.
- Source, sign, and activate high-potential tour operators, DMCs, local experience providers, sightseeing companies, transport and cruise operators, and other activities suppliers.
- Lead commercial proposals and contract negotiations covering commissions, net rates, pricing, inventory, capacity, cut-off times, cancellation terms, content, marketing support, and renewals.
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Key Account Growth and Product Competitiveness
- Own strategic supplier relationships through regular reporting, senior stakeholder engagement, joint business reviews, performance plans, and disciplined renewal management.
- Improve product coverage, exclusivity, price competitiveness, inventory availability, content quality, booking conditions, conversion, and distribution performance across priority accounts.
- Develop joint business and marketing plans with key suppliers, including promotions, merchandising, seasonal campaigns, and destination-led growth initiatives.
Onboarding and Operational Excellence
- Coordinate Operations, Product, Technology, Finance, Legal, and Marketing to deliver efficient contracting, connectivity, content setup, product onboarding, testing, and launch readiness.
- Resolve booking and service issues quickly, maintain supplier health and service standards, and ensure reliable fulfillment and a strong traveler experience after launch.
Commercial Projects and Destination Development
- Identify and execute scalable commercial projects, including exclusive product launches, seasonal programs, destination campaigns, bundles, and new distribution opportunities.
- Build relationships with tourism boards, DMCs, booking systems, industry associations, and other ecosystem partners; translate regional market insights into new supply and market-share opportunities.
What You'll Need to Succeed:
- At least 3 years of B2B sales, business development, key account management, or strategic partnership experience in tours and activities, OTAs, travel technology, tourism, or a related sector.
- Proven success acquiring and growing tour-operator, DMC, activity-provider, or travel-supplier partnerships through complex commercial and contract cycles.
- Full professional proficiency in English, with strong written, presentation, and senior stakeholder communication skills.
- Strong commercial judgment and negotiation skills, with the ability to manage GMV, pricing, inventory, conversion, account plans, and supplier economics using data.
- Highly organized, resilient, and hands-on; comfortable owning both new business development and long-term account growth across multiple markets in a fast-paced, multicultural environment.
- Able to travel frequently across the UK and Nordic countries for supplier meetings, trade events, onboarding, product reviews, and issue resolution.
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Nice to Have
- Existing relationships with leading UK or Nordic tour operators, DMCs, local experience providers, sightseeing companies, tourism boards, or booking-system partners.
- Experience across multiple product categories, including day tours, city sightseeing, food and beverage experiences, transfers, cruises, outdoor activities, and cultural experiences.
- Familiarity with booking-system connectivity, channel management, API integrations, product onboarding, and OTA distribution operations.
- Professional proficiency in a Nordic language and experience scaling a successful activities or destination playbook across multiple European markets.
Why Trip.com Group
As a world leading company in travel industry, we provide a platform for our talent to unleash their power, make a global impact, and achieve a successful career. As an international team, we're dedicated to create a space where open communication and mutual respect is encouraged. At Trip.com Group, we are here to support you in and out of the workplace, enabling you to explore and embrace more possibilities and pursue a dream life.
What’s More?
- A fast-growing environment that offers strong potential for career growth and encourages bold ideas.
- We focus on cutting-edge technology to provide some of the best platforms and resources for you to do your best work.
- We encourage internal talent movement and provide global opportunities across functions, business units or regions for you to accelerate your career advancement.
- Thrive in a talented, supportive team with genuine, rigorous, and focused individuals who can inspire you from day one.
- Enjoy flexible working arrangement and various engagements outside of work that make your life at Trip.com Group Fulfilling.
Click the link to learn more about “What Makes Trip.com Group a Leading Global Travel Service Provider?”
Click the link to learn more about “This Is a Trip Where Both Your Career and Life Can Flourish!”
Find out more job opportunities at https://careers.trip.com.
Have a good trip, and see you soon!
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