Personal Competencies

Profile

• A self-motivated individual.
• Must be capable of working with minimal technical input from customer.
• Able and willing to work as part of a team.
• Is open to suggestions from others for new ways of doing and looking at things.
• Capable of working with minimum supervision.
• Prepared to travel.

Responsiveness

• Is open to others’ suggestions, changing their views when justified
• Is positive when faced with problems, initiating the seeking of a solution
• Gives confidence that they will deal with issues
• Initiates action and pushes things through to completion
• Suggests improvements to processes
• Has sustained energy, applying consistent effort to achieve the objectives

Open Communication

• Makes time for people to discuss issues
• Is easily approachable and makes people feel welcome
• Listens to others’ viewpoints, reflecting back what they have said
• Focuses on the key issues
• Communicates confidently and builds rapport with the audience
• Keeps relevant parties appraised of progress
• Prepares papers outlining the costs and benefits of various options
• Culturally adept with good people skills.

The Sales Engineer will be expected to meet with customers internationally both with and without Sales Professionals in attendance.
Able to generate and deliver presentations for solution proposals to internal and external customers. Thinks about the audience and the information they need.
Able to communicate complex technical concepts to non-technical people.
Good interpersonal and communication skills are essential.

Written Communication

• Thinks about the audience and what information they need
• Conveys a clear message through the accurate use of grammar and spelling
• Maintains accurate records of issues and progress
• Uses templates and other resources
• Methodically lays out all the steps and information required

Interpersonal Skills

• Able to establish and maintain rapport with individuals and team
• Adaptable and receptive to new ideas
• Willing and able to adjust to changing demands and circumstances
• Remains calm, objective, and in control in stressful situations
• Maintains stable performance under pressure
• Accepts criticism without becoming over-defensive
• Excellent communication skills, and the ability to work cooperatively with teams on differing time zones.
• Empathy for the customer and regional staff and the ability to communicate that.

Planning

• Plans approach and systematically implements process.
• Makes sure on daily basis that priorities are clearly in line with overall plan,
• Follows through to ensure tasks are completed.
• Maintains accurate records of issues and progress.

Time Management

• Ability to multi-task and manage competing priorities under time pressure.
• Meeting customers’ deadlines is essential. Once a commitment to generate work is given, delivery must be within the agreed time to the agreed quality.

Self-Development

• Demonstrates ability to be self-directed and motivated
• Takes responsibility for own development
• Actively pursues learning and career development opportunities
• Seeks out and acts upon feedback on own performance
• Has a stable temperament and never allows work to get on top of their performance
• Keeps abreast of changes in technology.
• Undertakes and attends both internal and external courses to keep up-skilled in both technology and sales software tools.

Organised

• Sets priorities through thinking about the implications of issues for customers and Tait’s business; escalates urgency where appropriate; anticipates needs and prepares before they need to respond to issues; uses issue tracking systems to get action; monitors and follows up to maintain progress and identifies further opportunities; takes responsibility for getting things done.
• Tait product where-ever possible.

Keeps Informed

• Keeps relevant people informed of progress, issues, or changing requirements that impact on them; provides clear information and communications; confirms verbal discussions or understandings in writing; feeds back market information to internal clients within Tait.

Convincing

• Presents a well-argued case for proposals; highlights the benefits of Tait features; accesses supporting material and references to back up proposals; identifies selling points of decision makers and tailors their message accordingly; follows-up to provide further assistance if necessary and identify further opportunities.

Being Tait

• Builds business focused relationships which facilitate the sharing of information, the smooth delivery of services and constructive resolution of issues; creates relationships which make it easy for people to work with Tait; leaves contacts with the Tait brand, of being great to work with; develops effective team-based relationships which facilitate the flow of information.

Tenacity

• Prepared to do what it takes; puts in the hours; takes the initiative and works with others to solve problems or remove barriers to successful job completion; passionate about finding solution to communication issues; lives and breathes the job; keeps skills up but recognises when someone else has more appropriate skills; doesn’t seek to achieve at the expense of other team members; drives to achieve team goals.

Reporting Relationships

Reports to:
Sales Director

Reporting Roles:
None

Peers:
TEMA Sales team

Occupational Safety and Health

All staff have an obligation to follow Tait policy and procedures. You are required to:

• Ensure you know evacuation procedures and the whereabouts of fire exits and fire extinguishers,
• Know who is your first-aider and fire-warden in your area.
• Use Company supplied protective equipment/clothing where necessary.
• Immediately report circumstances you consider may present a hazard to yourself or others.
• Report any accident whether minor/major.

Confidentiality of Information

During and after your period of employment you have an obligation to not disclose Tait technological or business information to any persons or organisations if it is not directly relevant to the tasks you are performing for Tait. If you are ever in doubt about any confidentiality issue, first get permission from your manager before you act.

You are also obliged to not use or allow the use of Tait proprietary information in original or adapted form for work in a field that competes with or prejudices the interests of Tait.

Tait retains the rights to the intellectual property that you develop.

Non-Limitation Clause

This job description is not intended to be a complete or limiting description of the functions that the employee may reasonably be requested to undertake.

What's in it for you?

We are an employer that is committed to making a difference for families