Espresso Solutions
Business Development Manager
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Role Overview
Espresso Solutions is looking for a Business Development Manager to join the team and drive growth across UK hospitality businesses, ideally based in or around the Birmingham / Leeds / Manchester Triangle.
From coffee roasters to hotel groups, restaurant chains to independent operators, through to the engineers and technicians who service them. We are looking for someone who will drive growth and opportunities via the products and services that we pride ourselves on.
This is a hands on, technically literate sales role, for someone who already knows coffee equipment; machines, grinders, water treatment and the parts that keep a business running. This would suit someone who loves being out and physically engaging with prospects, as opposed to an office based role.
You will own and grow relationships across the full spectrum of our customer base, including the nurturing of our existing customer relationships, as well as bringing new prospects on board. You will be the face of Espresso Solutions in the field and be someone our customers can trust to advise them, not just sell to them.
Key Responsibilities
Sales & Account Development
- Manage and develop a portfolio of accounts of all sizes.
- Identify and convert new business opportunities across the UK, building a healthy and well qualified pipeline.
- Build long term relationships with owners, operators and engineers, becoming a trusted first point of contact.
- Work with Management to prepare accurate quotations and proposals covering machines, parts, consumables and water treatment solutions.
- Meet and exceed agreed sales targets, managing your own diary and territory, with a high degree of autonomy.
- Feed back market intelligence, competitor activity, pricing, customer needs to support wider business strategy.
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Technical Expertise & Customer Support
- Maintain up to date, hands on technical knowledge of key machines, grinders, ancillary equipment, water treatment and parts. Providing solutions that are tailored to our customer’s business needs and objectives.
- Work alongside Espresso Solutions' network of engineers to ensure customers receive technical and commercial support.
- Troubleshoot equipment and parts queries in the field, escalating to the technical team where needed.
- Support customers from discovery, through to aftersales and aftercare, to ensure a smooth experience throughout.
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Relationship & Territory Management
- Plan a realistic weekly schedule of face-to-face customer visits, balancing account management with new business.
- Represent Espresso Solutions at industry events, trade shows and within the wider coffee and roastery community.
- Attend the Gatwick office monthly, for team catch-ups, strategy sessions and ongoing collaboration with all departments.
- Keep CRM and pipeline records accurate and current, so the wider team always has visibility of account status and opportunities.
Skills & Experience Required
- Proven background in the coffee industry, ideally in a sales or technical sales role.
- Genuine technical knowledge of coffee machines, grinders, parts and water treatment, able to hold a credible conversation with an engineer as easily as a hospitality owner.
- A confident, consultative sales style, comfortable identifying opportunities without being pushy.
- Strong relationship-building skills across a varied customer base.
- Self motivated and organised, with minimal supervision.
- Full UK driving licence, with a willingness to travel regularly to customer sites.
- Comfortable working with CRM systems and basic reporting tools.
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