Customer & Introducer Experience

• Provide a professional, responsive, and helpful service to both introducers and applicants throughout all interactions.
• Maintain clear and regular communication, ensuring expectations are managed appropriately and relevant parties are kept informed of application progress.
• Work to resolve queries or issues within the remit of the role and escalate appropriately where further support or decision-making is required.
• Build trust and credibility with introducers and applicants by providing accurate information, responding promptly, and maintaining a consistent level of service.

Internal Collaboration

• Work closely with Support, underwriting, compliance, and other internal teams to ensure applications progress smoothly and efficiently.
• Provide colleagues with clear, accurate, and complete information to support effective application assessment and processing.
• Liaise with other Business Development Managers and internal stakeholders where necessary to resolve potential issues and support introducer relationships.
• Share relevant introducer feedback, market insight, and customer information where this can support decision-making, service improvements, or future business development activity.

External Meetings & Events

• Regular face-to-face engagement with introducers is a key requirement of the Business Development Manager role. The successful candidate will be expected to travel to introducer meetings, networking opportunities, and relevant external events to develop relationships, review performance, and generate new business opportunities.
• The expectation is that the Business Development Manager will spend time out of the office meeting introducers at least once per week, with additional travel required in line with business needs, introducer activity, and commercial opportunities.
• Travel may involve driving to meetings across different locations, and as such, the role requires the successful candidate to hold a full valid driving licence and be able to travel independently as required.
• The Business Development Manager will be responsible for planning and managing their external meeting activity effectively, ensuring appropriate preparation is completed in advance and that all agreed actions, follow-ups, and opportunities are progressed promptly following each meeting.
• Attend relevant industry events, networking opportunities, and other external meetings where these are considered beneficial to the development of introducer relationships and the wider business.

Key Performance Indicators (KPIs)

• Performance in this role will be measured by the ability to develop productive introducer relationships, generate a consistent flow of quality applications, and convert those opportunities into funded business that contributes towards the agreed monthly deployment target.
• Measures may include application volumes, funded business, revenue contribution, introducer performance, conversion levels, and achievement of agreed monthly targets.
• External engagement will also form an important part of performance expectations. The Business Development Manager will be expected to maintain a consistent programme of face-to-face introducer engagement, with an expectation of being out of the office for introducer meetings or relevant business activity a minimum of once per week, and more frequently where required by the needs of the business.
• Additional measures will include the quality and accuracy of applications, responsiveness to introducers and applicants, maintenance of CRM and application records, relationship development activity, completion of agreed actions following external meetings, and contribution to wider team objectives.

Requirements

• The successful candidate will be a confident and professional communicator with the ability to build strong, credible relationships with introducers, applicants, and internal stakeholders.
• The candidate must have at least one year of sales experience.
• They will be commercially minded, proactive, and comfortable working within a target-driven environment, with a clear focus on developing introducer relationships, generating new opportunities, and contributing to the achievement of team and business objectives.
• They will be self-motivated, ambitious, and well organised, with the ability to manage multiple introducer relationships, applications, and follow-up activities at the same time while maintaining a high standard of accuracy and customer service.
• Strong relationship management skills are essential, together with the confidence to hold effective commercial conversations, identify opportunities for growth, and maintain regular engagement with introducers.
• The successful candidate will demonstrate excellent written and verbal communication skills, strong attention to detail, and the ability to work effectively across different teams. They will be adaptable, resilient, and able to respond positively to changing priorities and business requirements.
• They will have good IT skills, including confidence using Microsoft systems and internal CRM platforms, together with a good standard of Maths and English. They will be comfortable maintaining accurate records, working with numerical information, and managing a varied workload effectively.
• Regular travel is an essential part of the role. The successful candidate will be expected to attend introducer meetings, networking opportunities, and external events, with a minimum expectation of being out of the office once per week and more frequently where required by the needs of the business.
• A full valid driving licence and the ability to travel independently for business purposes are therefore essential requirements for the role.

Why Join Us at Flex HQ?

• Generous holiday entitlement: we offer 25 days holiday entitlement, with the added flexibility to buy and sell annual leave days. You get your birthday off too!
• Professional development: career advancement is as important to us as it is to you. We offer training courses and qualifications to develop your skills and knowledge. Taking time to attend webinars and in-person seminars that can help you in your role is also encouraged.
• Healthcare benefits: all team members get private healthcare as standard, which can even be extended to cover your family. We also offer company death-in-service insurance and an enhanced maternity pay scheme.
• Perks & discounts: everyone gets access to exclusive discount codes and offers on hundreds of high-street and online stores.
• Free breakfast every day: our kitchen is filled with fresh fruit, cereals, and other goodies to start your day right.
• Team socials: regular team outings give us all a chance to have fun and relax, whether it’s an escape room, theme park, football match, or evening at the local restaurant.

The duties in this job description should be carried out in a manner which promotes equality of opportunity, dignity, and respect for all employees and is consistent with Fleximize’s policies. The company reserves the right to alter or amend the duties set out in this Job Description in accordance with the needs of the business. This job description is intended as a general indication of the main responsibilities of the job and does not include detailed instructions of how tasks are undertaken. You may be required to carry out additional tasks within your capability as necessitated by your role within the organisation and to meet the needs of the business.