Relationship management

• Build client relationships based on plan agreed with GCMD/ GCL
• Seen as a trusted advisor on WPP Production's capabilities and provides guidance and counsel to clients to help them achieve their business objectives by developing the right production strategy
• Responsible for day-to-day management of overall client engagement and relationship health
• Monitor client satisfaction metrics and associated performance measures. Ensure negative feedback is escalated to GCMD, is addressed directly with clients and corrective action plans are implemented
• Deep understanding of client dynamics and objectives, manage client expectations for the agency and course correct potential client issues. Briefing GCMD/GCL and agreeing a quarterly plan
• Working closely with the GCL to understand contractual obligations and commercial arrangement and how these impact our ways of working as well as profitability
• Provide strategic insights to clients on a monthly/quarterly basis
• Partner with Client Director and/or Client Operations Director to drive account governance including Quarterly and Annual Business reviews and ensure flawless delivery

Collaboration

• Work with GCMD/GCL and Client Operations Director to understand who the right capability experts are to bring in to unlock opportunities for growth
• Partner with Client Delivery to develop and maintain high levels of team effectiveness and satisfaction
• Maintain high level of trust and respect among department heads in Creative, Production, Operations, Technology, Finance and SMEs
• Partner with Client Delivery to navigate when there are conflicting priorities
• Work with WPP Production Global ExCo and WPP Production Marketing Team to tell the story of WPP Production by delivering compelling case studies and content sound bites

Leadership

• Create a culture of fresh-thinking, collaboration, respect, equality, diversity and inclusion, with a focus on learning, development and growth
• Contribute to WPP Production’s culture by exhibiting ownership, professionalism, passion and leading by example
• Regardless of reporting lines and disciplines inspires the wider portfolio team to deliver their best
• Empower the team to take ownership and find solutions, supporting them by removing any barriers to success
• In partnership with GCMD and GCL, hire and retain the best talent
• Understand how data and the use of data can change how we approach content creation and elevate the types of conversations and recommendations we have with clients
• Have an active interest in sustainability and help drive change within WPP Production to think and act more sustainably

Financials

• Support GCMD/GCL with P&Ls, budgets and forecasting
• Ultimately responsible for monthly financial management and agreed contribution margins
• Partner with the Client Delivery, Finance and Commercial Teams to review revenue and plan against regular revenue analyses provided by the finance team to achieve monthly commitments
• Knowledge of profit levers and use them to drive profitability across your account portfolio

Requirements:

• Experience in a Client Services industry, working in a marketing, integrated campaigns/digital agency and/or consultancy environment.
• Demonstrated ability to grow revenue through strategic and organic growth and new business with a motivation to meet specific financial targets.
• Strong business and financial acumen.
• Expert client relationship skills – multi-stakeholder environment, matrix reporting, industry POV.
• Experience driving positive and/or turning around Client Satisfaction Scores.
• Ability to build partnerships across disciplines, networks and teams.
• Ability to write clear, cohesive and focused client communications including strategic presentations with strong storytelling skills. Also training Sr ADs and ADs to develop these skills.
• Authentically passionate about great work, teams and business.
• Curiosity and insatiable need for continual learning that is infectious.
• AI Proficiency: A strong grasp of the marketing technology landscape, specifically GenAI, Agentic workflows, and how they will disrupt traditional production hierarchies.
• Proven consultative skills with a proactive and strategic approach to client engagement, serving as a trusted advisor

Why work here:

At WPP Production, you’ll help shape the future of content production at a truly global scale. We bring together world-class talent, cutting-edge studios, and advanced technology to solve some of the most complex creative and production challenges in the industry. You’ll work in a collaborative, borderless environment where craft excellence is valued, innovation is encouraged, and AI and next-generation tools are used to amplify not replace human creativity. With access to diverse projects, global career opportunities, and the backing of WPP’s unmatched network, this is a place where you can grow your skills, make real impact, and create work that performs for every audience, across every channel, at every moment.

Inclusion and Impact

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Data

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