Wates Group
Business Improvement Coordinator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
We're looking for a proactive and organised Business Improvement Coordinator to join our Operational Improvement and Quality team. This is an exciting opportunity to play a key role in supporting the deployment, adoption and continuous improvement of digital systems across a portfolio of construction, fit out and refurbishment projects throughout the UK.
You'll work closely with project teams, operational leaders and support functions to ensure digital platforms are effectively implemented, maintained and continually improved. Your work will help drive consistency, efficiency, quality and better project outcomes across the business.
The Role
As a Business Improvement Coordinator, you will be responsible for supporting and administering a range of digital construction and project management systems, including document management, collaboration and workforce management platforms. You will act as the first point of contact for users, providing system support, training and guidance to ensure teams can maximise the value of these tools.
You'll also support business improvement initiatives, assist with reporting and data management, and contribute to the rollout of new digital processes and system enhancements.
Key Responsibilities
Digital Systems Administration
- Set up and manage project sites, work packages and templates across various digital platforms.
- Configure user permissions and maintain access controls.
- Support the ongoing maintenance and continuous improvement of project and business digital environments.
- Maintain company catalogues, templates, user libraries and associated project information.
- Assist project teams with document uploads, record management and document control activities.
Training & User Support
- Deliver training sessions to project teams, both remotely and face-to-face.
- Produce and maintain training materials, user guides and system documentation.
- Act as the first-line support contact for system users.
- Troubleshoot user issues and coordinate technical support with internal IT teams and external providers where required.
- Promote best practice and drive consistent use of digital tools across projects.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Business Improvement & Reporting
- Support the implementation of digital improvement initiatives and new system functionality.
- Assist with data collection, reporting and performance tracking activities.
- Maintain project and business trackers to support operational and quality reporting.
- Support the preparation of presentations, reports and management information for senior stakeholders.
- Contribute to continuous improvement activities that enhance project delivery and operational performance.
What We're Looking For
Essential
- Experience administering digital systems, collaboration platforms or project management tools.
- Strong working knowledge of Microsoft Office applications, including Excel, Word, Outlook and PowerPoint.
- Excellent organisational and planning skills.
- Strong communication skills with the confidence to train and support users at all levels.
- Ability to work independently and manage competing priorities.
- Strong analytical and problem-solving abilities.
- Experience maintaining data accuracy and producing reports.
Desirable
- Experience working within construction, fit out, engineering or project-based environments.
- Knowledge of document management or construction management platforms.
- Experience supporting business improvement or digital transformation initiatives.
- Previous experience delivering system training and creating user guidance materials.
- Familiarity with quality management processes and reporting frameworks.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About You
You'll be a highly organised individual who enjoys improving processes and helping others get the best from technology.
You will be comfortable working with a variety of stakeholders, capable of managing multiple tasks simultaneously and motivated by solving problems and delivering excellent service. You take ownership of your work, communicate confidently and are always looking for opportunities to improve the way things are done.
What We Offer
- Competitive salary and benefits package.
- Annual bonus opportunity.
- Hybrid and flexible working arrangements.
- Pension scheme.
- Private healthcare options.
- Generous annual leave entitlement.
- Professional development and training opportunities.
- Access to award-winning wellbeing initiatives.
- Opportunity to work on major projects across the UK.
- Inclusive and supportive working environment
Our commitments:
Wates is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly.
We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at recruitment@wates.co.uk
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location