Great Border City
Business Improvement District (BID) Executive
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About the Job
Contract: Full-time, permanent (subject to BID term)
Location: Carlisle
Reporting to: BID Manager
Salary: Up to £35,000 per annum (dependent on experience)
About the Organisation
The Company operates the Great Border City Business Improvement District (BID), covering the greater Carlisle area. The BID was approved following a successful ballot in autumn 2025 and commenced its 5-year term in February 2026. It has approximately 900 levy-paying businesses and projected annual income of around £925,000.
Role Purpose
The BID Executive is a varied, hands-on role at the heart of the BID’s day-to-day operations. The postholder will support the delivery of BID projects, coordinate business engagement activity, manage key administrative functions, and assist with the operational running of the organisation. This is an ideal role for someone with strong organisational skills, a genuine interest in city-centre management, and the ability to build relationships with a wide range of businesses and partners. The postholder will report into the BID Manager.
Key Responsibilities
Business & Levy Payer Engagement
- Undertake regular, proactive visits to levy-paying businesses across the BID area.
- Act as an accessible and visible point of contact for businesses, handling enquiries, feedback, and requests in a professional and timely manner.
- Support the management of voluntary BID membership, including recruitment, onboarding, and retention.
- Gather business intelligence and insight to help inform BID priorities and service development.
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Project Delivery and Coordination
- Support the delivery of BID projects and initiatives as directed by the BID Manager.
- Coordinate logistics for BID events, activations, and city-centre initiatives.
- Monitor and report on progress against project milestones, flagging risks or delays promptly.
Communications and Marketing Support
- Support the production and distribution of BID communications, including newsletters, updates, and social media content.
- Maintain accurate and up-to-date contact databases, mailing lists, and CRM records.
- Help to promote BID activity and services to levy payers, partners, and the wider public.
Administration and Operations
- Provide reliable administrative support to the BID Manager.
- Maintain organised filing systems and ensure BID documentation is kept current and accessible.
- Support Board and committee meetings, including preparation of papers and minute-taking where required.
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Person Specification
Essential
- Experience in a project coordination, business engagement, operations, or administration role.
- Strong organisational skills with excellent attention to detail and the ability to manage multiple tasks simultaneously.
- Confident, approachable communicator with experience dealing with a wide range of people.
- Proactive and self-motivated, comfortable taking initiative within a small, busy team.
- Good written communication skills, including report writing and business correspondence.
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
Desirable
- Experience of business membership schemes, stakeholder engagement, or CRM management.
- Familiarity with the city of Carlisle.
If this opportunity sounds like the right fit for you, please email your CV and a cover letter to bidmanager@greatborder.city by 12 noon on Friday 28 August 2026. Please note, we may close applications early depending on the volume of interest.
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