Transport for London
Business Logistics & Readiness Coordinator
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Business Logistic & Readiness Coordinator
Salary: £38,000 plus 7% unsocial hours allowance
Grade: Band 2
Contract type: Business Logistics & Readiness
Reference: 5043
Number of roles: 1 x Full Time
Contract details: Permanent, Hybrid
Location: Palestra, Southwark
Application closing date: Wednesday 5th August
All offers of employment are subject to satisfactory right-to-work checks, and candidates must be able to demonstrate their legal right to work in the UK. In certain circumstances, TfL may be able to sponsor Skilled Worker visas for roles and individuals that meet the required eligibility criteria, including those covered by transitional rules. Further details can be found here: Our response to visa sponsorship changes.
Overview Of Project/Role
As part of TfL’s world-class Surface Control Centre (SCC) our Business Logistics & Readiness team plays a key role in keeping London moving. It supports the 24/7 operation of the capital’s vast surface transport network, managing roads, 6,000 traffic signals, major tunnels, and a bus network that carries over a billion journeys each year by ensuring our teams are prepared, coordinated, and equipped to deliver safe, reliable journeys for everyone across the city. It’s a dynamic, diverse environment where collaboration, operational readiness, and continuous improvement come together to keep London running smoothly.
We now have an opportunity to join our busy team as a Business Logistics & Readiness Coordinator.
You’ll help drive the planning and readiness activity that keeps the SCC running smoothly. You’ll get involved in everything from preparing for major events, priorities, and projects to supporting business continuity and wider resilience work.
You’ll play an active part in shaping the SCC ongoing development — looking after the processes that keep us organised, helping to embed lessons learned, and making sure we’re ready for new ways of working, including the introduction of new technologies. You’ll also work closely with a wide range of internal and external partners, responding to issues and incidents as directed, and supporting the design, planning, and delivery of initiatives that strengthen control centre operations.
At times of high demand, you’ll step in to provide hands-on operational support, helping keep everything moving. You’ll also take ownership of the logistical details that keep our control centre ready for action — including the facilities our teams rely on every day.
Some unsocial working is required, this may include the occasional early, late, or night shifts, on weekends or public holidays.
Key Accountabilities
Your duties will include, but not be limited to:
- Work with key stakeholders across the Surface Control Centre (SCC), other Transport for London (TfL) business areas, bus operators and external agencies to help develop and improve SCC processes and activities
- Represent the SCC in internal planning meetings and support the delivery of events, priorities and projects
- Build and maintain readiness plans that strengthen SCC resilience and business continuity, including evacuation and contingency procedures
- Create and maintain operational processes for SCC teams, ensuring procedures are shared clearly and support day to day control centre activity
- Support logistical activity, including working with the People Management Team and assisting with ad hoc tasks such as arranging staff travel during periods of industrial action
- Collate and produce accurate documentation to support control centre operations, including meeting minutes, plans and other essential operational information
- Help manage SCC facilities, including preparing and supporting the Fallback site and the Palestra Events Liaison Facility (PELF) so they are ready for use by colleagues and external partners
- Provide operational support in real time when needed, helping teams during busy periods or planned activity to keep the control centre functioning smoothly
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Skills
Skills, Knowledge & Experience -
- Good organisation, problem solving and decision-making skills (Essential)
- Able to adapt quickly and effectively in a fast-moving environment (Essential)
- Ability to prioritise work and multitask in a highly pressurised environment (Essential)
- Good internal and external stakeholder management skills (Essential)
- Good verbal and written communications skills with a proven ability to produce timely, accurate and high-quality documentation (Essential)
- Proficient in MS Office (Word, PowerPoint, Excel etc.) (Essential)
Knowledge
- Knowledge of TfL and its services, as well as the wider transport network in London (Essential)
- Understanding of project / planning processes best practice (Essential)
- Knowledge of the TfL and Mayors Transport Strategy (Highly desirable)
Experience
- Experience of supporting the planning or coordination of events/projects/priorities (Essential)
- Experience of working within a time critical environment (Essential)
- Experience of engaging with and maintaining effective working relationships with internal and external stakeholders (Essential)
- Experience of providing administrative support, including but not limited to; the organisation of meetings, production of documents, plans and meeting minutes (Essential)
Application Process
Please apply with your CV and a one page cover letter:
- Think carefully about the skills, knowledge and experience in the advert and cover this in your CV
- PDF format preferred and do not include any photographs or images
- We may close this advert early if we receive a high volume of suitable applications.
We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.
Equality, Diversity And Inclusion
We are committed to equality, diversity and inclusion and aim to reflect the diverse communities we serve. We believe that a diverse workforce enables us to deliver better services and outcomes. Our goal is to make our recruitment as inclusive as possible. As a Disability Confident Leader, we actively encourage applications from disabled people. As part of the Disability Confident scheme, we aim to offer an assessment or interview to candidates who apply via the scheme where the minimum essential criteria for skills, knowledge and experience has been met. In some circumstances, it may not be practical to offer an interview or assessment to every candidate who applies through the scheme and meet the minimum essential criteria; in these situations, we select candidates who best meet the minimum criteria for the job rather than interviewing all who meet them.
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Across all recruitment activity, we recognise that selection methods may vary depending on the nature and scale of the campaign and will be applied fairly, consistently and proportionately in line with our Disability Confident commitments.
Benefits
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:
- Final salary pension scheme
- Free travel for you on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
- 30 days annual leave plus public and bank holidays
- TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
- Private healthcare discounted scheme (optional) (Delete if not applicable – LU spot grades/Q grades)
- Tax-efficient cycle-to-work programme
- Retail, health, leisure and travel offers
- Discounted Eurostar travel
We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.
Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4 week period. Hybrid working arrangements can evolve subject to business requirements.
Vetting Process
At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout.
TfL is currently unable to provide sponsorship to candidates for this role as the Home Office’s eligibility criteria for sponsorship will not be met. TfL keeps its approach under review in line with changes to UK immigration rules. We are also unable to provide advice or guidance on individual immigration queries and advise candidates to check the Government’s website for further information.
You may be required to undergo a Metropolitan Police NPPV1 (non-police personnel vetting) vetting process.
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