Poole & Partners Ltd
Business Management TPA
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TikTok Shop Expansion and Business Management TPA Role
TikTok Shop is now live as a seller marketplace across 10 European countries, and raised its seller commission from 5% to 9% in January 2026 across its five biggest EU markets. Behind that growth sits a small team making sure every seller and creator programme, from commission structures to matchmaking policies, is configured correctly and on time. This Business Management TPA role is part of that team.
You'll support the configuration and execution of key business projects such as Seller Mission, Seller Assignment, Seller Commitment, Creator Mission and Creator Commission. That means collecting and validating requirements from stakeholders, preparing configuration templates, running pre and post launch checks, and flagging issues before they become bigger problems.
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What you'll be doing:
- Configuring seller and creator policies, including commission structures and matchmaking task policy
- Collecting, consolidating and validating configuration data from stakeholders across Business, Product, Data, Finance and Operations
- Tracking project progress, risks and dependencies through clear documentation
- Running pre-launch and post-launch checks to catch and correct configuration issues
- Supporting the standardisation of configuration processes, templates and SOPs
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What makes someone right for this:
- 3+ years in ecommerce, business operations, project management or data operations, though similar system or policy configuration experience outside ecommerce also works
- Strong attention to detail, able to manage large volumes of data accurately
- Comfortable managing multiple projects and deadlines simultaneously
- Proficient in Excel or similar data tools
- Excellent written and verbal English communication
Fully remote, fixed salary. Interested? Apply here or message Alice at Poole & Partners directly.
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