Business Manager - EOI

Youth Jobs Guarantee is a mandatory programme for 18-21 year olds who have been on Universal Credit for 18 months or more, providing a fully subsidised six-month paid job of up to 25 hours per week at minimum wage.

What Is This Role About?

Youth Jobs Guarantee is a mandatory programme for 18-21 year olds who have been on Universal Credit for 18 months or more, providing a fully subsidised six-month paid job of up to 25 hours per week at minimum wage.

As a Business Manager, you will be responsible for stakeholder management of key partners, the management of up to 8 Careers Coaches, as well as a small caseload of participants.

Your responsibilities would include:

• Stakeholder Engagement with key stakeholders, including the DPW, JCP and Employers.
• Performance management, identifying skills gaps, mentoring, and coaching staff.
• Management of a small caseload of participants.
• Acting as a part fee earner against agreed targets.
• Identifying skills gaps and coordinating training needs.
• Regular informal one-2-one reviews, providing input into the monthly PAR process, bi-annual reviews, and Performance Development Reviews.
• Coaching of co-members by delegating responsibilities.
• Weekly and Monthly checks of all KPI’s.
• Utilising Management Information tools to monitor performance, trends, and best practice.
• Monitoring customer services and resolving basic/informal Member/Co-Member complaints.
• Escalating complaints where necessary to the Operations Manager.

What’s In It For You?

A generous base salary (pro-rata for part-time), and great flexibility with your working schedule, we offer training, development, and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:

• 25 days annual leave (pro-rata for part-time) plus statutory bank holidays.
• Reed Pension Scheme.
• Award-Winning Management & Leadership training.
• Professional & Personal Development Funds.
• Bi-annual pay reviews.
• Plus much more that can be found Here.

With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.

At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values – we are fair, open, and honest; we take ownership, and we work together.

Where possible, we consider applications from candidates that require part-time hours. Please discuss with your Talent Partner if this is something you require.

Required Skills and Experience

• Previous direct line management of a team.
• A personal track record of working towards and achieving targets (minimum 1 year experience) gained in an Employment Adviser or Employment Trainer or equivalent role.
• Evidence of experience in or a desire to progress into a people management role including supporting, mentoring, coaching, and developing an individual.
• Excellent Stakeholder Management skills and experience.
• Strong administration and written communication/record-keeping skills.
• Willingness and ability to travel across the Herts & Essex region.

Desirable Attributes

• Experience of working in a fast-paced performance target-driven environment. Such experience may include working within the following sectors/fields: Professional Services (Banking, Finance, and Recruitment, etc.) or Retail, etc.
• Experience of managing a business-to-business sales process.
• Degree or relevant qualification. Degree topics may include psychology, sociology, social care/science. Relevant qualifications would include Information Advice and Guidance NVQs, Brokerage Standard, Social Work qualifications.

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.