Park's Motor Group
Business Manager
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Location: Aberdeen
Franchise: Jaguar Land Rover
About the Role
As a Business Manager at Park's Motor Group, you will be a dynamic and forward-thinking professional as you build ongoing relationships with our customers and your team. If you are a self-motivated leader, who can offer excellent customer service, then we can offer you an exciting opportunity to join our successful team in Aberdeen.
Responsibilities
As a Park's Motor Group Business Manager you will:
- Facilitate the sale of finance and insurance products for customers.
- Ensure the highest level of customer satisfaction is achieved.
- Meet with or speak to all customers who are in the process of purchasing a new or used vehicle in order to qualify their needs and requirements and to present the most suitable product solutions (also to undertake the Demands and Needs Statement).
- Present additional insurance products to customers (if suitable via Statement of Demands and Needs (SDN)).
- Monitor overall department performance.
- Achieve Park’s business plan objectives.
- Ensure that TCF objectives & process are carried out thoroughly.
- Maintain and develop good relationships with customers by meeting and exceeding their expectations.
- Manage customer problems, complaints, and difficult situations in relation to insurance and finance products, consequently resolving the issue to mutual satisfaction of the customer and Park’s Motor Group.
- Collect relevant Management Information (MI).
- Ensure that all Park’s Motor Group policies and objectives are followed.
- Continually observe for instances of financial crime (Money Laundering & Fraud).
- Ensure that all relevant training is carried out.
- Report to General Manager & Group Business Manager & Group Sales Director.
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Benefits
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In return for your best efforts and commitment, we will reward you with an industry-leading remuneration package and a real opportunity to develop your career into the next step and beyond.
For You
As a Park's Motor Group employee you will receive:
- Access to the Company Pension Scheme
- Colleague Introductory Scheme
- Industry-leading discounts on purchases of new and used cars
- Death in service benefit
For You And Your Family
- Discounted Servicing
- Subsidised car purchase scheme
- Employee Assistance Programme
- 24/7 remote GP
- Medical second opinions
- Unlimited mental health support
- Physiotherapy help and advice
- Savings and discounts on shopping
- Financial and legal support
- Wellbeing assistance
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