Clear Group
Business MI & Insight Analyst
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Data tells you what's happened. Insight tells you what to do next.
We're looking for a Business MI & Insight Analyst to join our Group Data team, working closely with the UK Retail COO Office to help drive operational performance, customer outcomes and business improvement across one of the UK's fastest-growing insurance broking businesses. This isn't a role focused purely on reporting.
You'll work at the centre of our Retail business, turning complex operational and customer data into meaningful insight that helps leaders make better decisions. You'll have visibility across broking performance, customer experience, operational efficiency, change programmes and Consumer Duty outcomes, giving you a genuine opportunity to influence how the business operates and grows.
If you enjoy working closely with stakeholders, solving problems through data and seeing your analysis lead to real action, we'd love to hear from you.
About the Team
You'll join a team that sits at the heart of the business, supporting a growing and evolving UK Retail operation.
The Data, MI & Analytics function is responsible for delivering trusted, high-quality insight that supports decision-making across the organisation. Working in partnership with operational and commercial teams, we help leaders understand performance, identify opportunities and improve customer and business outcomes.
This is a highly collaborative environment where data is expected to drive action. The team plays a key role in supporting continued growth through acquisition and organic expansion, making it an exciting opportunity for someone who enjoys pace, variety and visibility.
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What You'll Be Doing
You'll provide insight and analysis that helps operational leaders understand performance, improve efficiency and enhance customer outcomes. Key areas of responsibility include:
- Analysing broking performance, operational activity, productivity and customer outcomes.
- Developing and maintaining Power BI dashboards and reporting solutions.
- Using SQL to extract, transform and analyse data from multiple sources.
- Identifying trends, risks, bottlenecks and opportunities across operational processes.
- Supporting Consumer Duty and customer outcomes reporting.
- Measuring the impact of change initiatives and tracking benefit realisation.
- Working closely with stakeholders across Operations, Sales, Customer Experience and Leadership teams.
- Turning complex analysis into practical recommendations that drive action.
What We're Looking For
You'll be someone who enjoys getting under the skin of a problem and using data to influence decisions. You'll likely have:
- Experience within insurance broking, insurance operations, customer services or a similar operational environment.
- Strong SQL skills and experience working with structured data.
- Experience building and interpreting Power BI dashboards.
- Knowledge of Acturis and/or other broking platforms.
- The ability to translate data into meaningful insight and actionable recommendations.
- Strong communication skills and confidence engaging with stakeholders across a business.
It would be great if you also have:
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- Experience using Microsoft Fabric or other cloud-based data platforms.
- Python experience for analysis or automation.
- Exposure to Lean, operational excellence or continuous improvement methodologies.
What Success Looks Like
In this role you'll become a trusted partner to operational leaders across UK Retail. You'll be recognised for:
- Delivering clear, accurate and actionable insight.
- Helping stakeholders make better decisions through data.
- Identifying opportunities to improve operational performance and customer outcomes.
- Creating reporting that is trusted, relevant and widely used.
- Bringing proactive ideas that support continuous improvement.
- Building strong relationships across the business and influencing positive change.
Why Join Us?
We're a business that's growing quickly, evolving constantly and creating opportunities for people who want to make an impact. You'll have the chance to work with senior stakeholders, influence business decisions and see the direct impact of your work. In return, you'll be trusted to take ownership, challenge thinking and help shape how insight is used across the organisation. If you're looking for a role where your analysis genuinely influences outcomes rather than simply producing reports, we'd love to hear from you.
Eligibility
Applicants must have the legal right to work in the UK.
Recruitment notice (agencies)
Clear Group does not accept unsolicited CVs from recruitment agencies. Where no signed terms of business exist, we reserve the right to engage directly with candidates.
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