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Business Operations Administration Apprentice
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Business Operations Administration Apprentice
C T S (GB) LTD SILCHESTER (RG7 2PQ)
Closes in 14 days (Monday 26 October 2026 at 11:59pm) Posted on 9 October 2026
Summary
We're a well-established logistics company looking for a motivated, enthusiastic apprentice to join our Operations team. This is a fantastic opportunity to get hands-on experience in the day-to-day running of a busy logistics business, supporting the planning and delivery of customer work, while working towards a nationally recognised Level 3 Business Administrator Apprenticeship. You'll be trained and supported every step of the way, building the practical skills and confidence to launch a long-term career in operations, transport and logistics or business administration.
Wage £19,000 a year
Minimum wage rates (opens in new tab)
Training course Business administrator (level 3)
Hours Monday - Friday, 37.5 during standard office hours (to be agreed). 37 hours 30 minutes a week
Start date Friday 30 October 2026
Duration 1 year 6 months
Positions available 1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
About the role: We're a well-established logistics company looking for a motivated, enthusiastic apprentice to join our Operations team. This is a fantastic opportunity to get hands-on experience in the day-to-day running of a busy logistics business, supporting the planning and delivery of customer work, while working towards a nationally recognised Level 3 Business Administrator Apprenticeship. You'll be trained and supported every step of the way, building the practical skills and confidence to launch a long-term career in operations, transport and logistics or business administration.
What you'll be doing:
- Operations support: helping the team plan and coordinate customer deliveries and collections, keeping customers, drivers and colleagues updated, and dealing with day-to-day queries
- Systems and data: entering and checking job details in our transport management system, keeping records and spreadsheets accurate and up to date, and monitoring shared operations inboxes
- Paperwork and compliance: chasing and filing proof of delivery and other transport documents, supporting the team with vehicle, driver and compliance records, and helping to resolve missing or incorrect paperwork
- Customer and supplier contact: answering calls and emails, liaising with customers, hauliers and suppliers, and supporting the team when things don't go to plan
- Business support: organising meetings and taking notes, maintaining company records, and being a helpful, reliable pair of hands across the team
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
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Training provider WEST BERKSHIRE TRAINING CONSORTIUM
Training course Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:
- write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages.
- Able to choose the most appropriate IT solution to suit the business problem.
- Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including:
- emails, letters, files, payments, reports and proposals.
- Makes recommendations for improvements and present solutions to management.
- Drafts correspondence, writes reports and able to review others' work.
- Maintains records and files, handles confidential information in compliance with the organisation's procedures.
- Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement.
- Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
- Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation.
- Demonstrates ability to influence and challenge appropriately.
- Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
- Uses the most appropriate channels to communicate effectively.
- Demonstrates agility and confidence in communications, carrying authority appropriately.
- Understands and applies social media solutions appropriately.
Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard.
- Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
- Is able to review processes autonomously and make suggestions for improvements.
- Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
- Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
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Manages resources e.g. equipment or facilities.
- Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
- Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report.
- Plans required resources to successfully deliver projects.
- Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3. The apprentice will have group training one day a month, either at WBTC offices in Newbury or online. In addition, there is a monthly 1-1 training and review meeting.
Requirements
Essential qualifications
- GCSE in: English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
- Reliable
- Eager to learn
- Professional
- Confidential
Other requirements
- The employment start date is flexible.
About this employer
CTS is a specialist logistics provider, specialising in secure storage and transportation for the global Defence, Nuclear, Healthcare and Secure Data sectors. The high-consequence nature of our work demands that we get it right first time, every time. Our people rise to the challenge by demonstrating our values of Excellence, Adaptability, Integrity and Strategic Focus in everything we do - with honest conversations, an all-in attitude and great benefits.
https://www.cts-logistics.co.uk/ (opens in new tab)
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
This apprenticeship is designed as a genuine launchpad. Beyond this role, you could progress into positions such as Operations Administrator, Transport Planner, Traffic Office Coordinator, Customer Service Coordinator, Operations Coordinator or Operations Manager.
Ask a question
The contact for this apprenticeship is:
WEST BERKSHIRE TRAINING CONSORTIUM
Rachel Eaves
rachel@wbtc-uk.com
07922426414
The reference code for this apprenticeship is VAC2000058236.
Apply now
Closes in 14 days (Monday 26 October 2026 at 11:59pm)
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