Pontoon Solutions
Business Operations Analyst
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Operations Business Analyst
Location: Chester
Working Pattern: Onsite during initial training period, followed by hybrid working
We're looking for an Operations Business Analyst to join a collaborative and fast-paced financial services team in Chester.
This is an excellent opportunity for someone with experience in financial services, banking operations, client services, investment operations, business support, middle office, or business analysis who enjoys problem-solving, stakeholder engagement, and continuous improvement. The team is open-minded regarding background and experience. Whilst exposure to areas such as margin, collateral, clearing, derivatives, or markets operations would be advantageous, these skills are not essential. The successful candidate will receive structured training and support to develop their knowledge and expertise.
We're particularly interested in candidates who can demonstrate strong analytical skills, attention to detail, stakeholder management capability, and a genuine willingness to learn.
What You'll Be Doing
- Supporting operational processes within a busy financial services environment.
- Building strong relationships with internal and external stakeholders.
- Investigating and resolving operational queries and exceptions.
- Analysing data and identifying opportunities for process improvement.
- Contributing to operational efficiency and business change initiatives.
- Producing reports and management information to support business decision-making.
- Working closely with a variety of business functions to ensure operational activities are completed accurately and on time.
- Developing knowledge of financial markets, operational processes, and risk management practices.
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What We're Looking For
Essential
- Experience within Financial Services, Banking, Operations, Client Services, Investment Operations, Business Support, Business Analysis, or a similar environment.
- Strong communication and stakeholder management skills.
- Ability to build relationships with both internal and external clients.
- Excellent attention to detail and organizational skills.
- Strong analytical and problem-solving abilities.
- A proactive approach and willingness to learn.
- Ability to thrive in a fast-paced environment where priorities can change.
Highly Desirable
- Experience in a client-facing or stakeholder-focused role.
- Exposure to financial markets or investment banking environments.
- Experience supporting operational change, process improvement, or transformation initiatives.
- Strong Excel and reporting skills.
Nice to Have
- Experience in any of the following areas would be beneficial but is not required:
- Collateral Management
- Margin Management
- Clearing Operations
- Prime Brokerage
- Futures & Options
- Derivatives Operations
- Markets Operations
- Middle Office
- Reconciliations
- Counterparty Risk
- Cash & Securities Operations
- FX Operations
- Trade Support
- UAT Testing
- Requirements Gathering
- Agile or Waterfall delivery methodologies
- JIRA
- Regulatory change programmes
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Why Apply?
This role offers the opportunity to join a specialist financial services team that places significant emphasis on learning, development, and long-term career growth. The hiring team is looking for individuals with the right mindset, aptitude, and stakeholder skills, rather than expecting candidates to arrive with experience across every aspect of the role. If you have a financial services background, enjoy working with people, solving problems, and developing new skills, we'd love to hear from you.
Pontoon Solutions is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
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