Business Governance and Management Reporting

• Develop and maintain proportionate operational governance suitable for a growing technology business.
• Maintain management action, risk, issue, and dependency registers.
• Coordinate management reporting and provide clear updates on operational and project performance.
• Ensure important decisions, commitments, and responsibilities are appropriately documented and followed through.
• Support the preparation of management information and operational updates for the CEO and Board.
• Coordinate input from legal, financial, and other professional advisers where specialist advice or approval is required.

Business Systems and Process Improvement

• Review existing business processes and identify opportunities to improve efficiency, accountability, and consistency.
• Establish practical workflows, internal controls, and operating procedures as the organisation grows.
• Support implementation and adoption of CRM, project management, document control, and other business systems.
• Develop clear handover, escalation, and reporting processes between teams.
• Identify recurring operational bottlenecks and lead practical corrective actions.
• Help create a culture of continuous improvement and structured delivery without introducing unnecessary bureaucracy.

International Operations

• Coordinate working relationships between Organicco's UK operations and developing international activities, including India where applicable.
• Support effective communication, handovers, and accountability between teams operating across different locations.
• Coordinate operational interfaces with international suppliers, partners, advisers, and service providers.
• Help establish scalable processes that can be applied consistently as international operations develop.

Organisational Development

• Support the CEO and management team in defining responsibilities and operating ownership as the company grows.
• Help establish clear interfaces between functions and ensure cross-functional responsibilities are understood.
• Support onboarding and integration of new team members where this forms part of wider operational delivery.
• Contribute to the development of an effective, accountable, and collaborative operating culture.

Essential Skills and Experience

The successful candidate should demonstrate:

• Significant experience in business operations, programme management, project delivery, client delivery, or another senior cross-functional role.
• Strong experience coordinating multiple internal functions and external stakeholders.
• Demonstrable ability to take complex requirements and translate them into clear actions, plans, and priorities.
• Experience managing senior customer, partner, or stakeholder relationships.
• Strong project planning, delivery tracking, and escalation management skills.
• Experience establishing or improving processes, workflows, controls, or service delivery arrangements.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Strong written communication and management reporting capability.
• Experience working with senior executives and presenting complex information clearly.
• Strong analytical, problem-solving, and decision-support skills.
• Ability to manage competing priorities while maintaining attention to delivery and detail.
• Experience working across international teams or stakeholder groups.
• Degree-level qualification or equivalent relevant professional experience.

Desirable Experience

Experience in one or more of the following would be advantageous:

• Climate technology, engineering, manufacturing, or another technology-led B2B environment.
• Complex technical products or services requiring coordination between commercial and technical teams.
• Growing or early-stage organisations transitioning from development into commercial operations.
• International operations, particularly coordination between UK and overseas teams.
• Customer implementation, onboarding, or technology adoption.
• Commercial contracting and due diligence processes.
• Business transformation or operational improvement projects.
• CRM, project management, ERP, or document management systems.
• Formal project or programme management training or qualifications.

What Success Looks Like

Success in this role will mean that:

• Strategic and commercial priorities are converted into clear and achievable delivery plans.
• Cross-functional projects have clear ownership, milestones, and accountability.
• Customers and partners experience well-coordinated onboarding and delivery.
• Management has reliable visibility of progress, risks, and decisions.
• Operational risks and delivery problems are identified and escalated early.
• Teams have clearer processes, handovers, and responsibilities.
• UK and international activities operate in a more coordinated way.
• Business systems and processes support growth rather than creating unnecessary administration.
• Agreed actions and commitments are followed through consistently.

Working at Organicco

Organicco is an entrepreneurial and growing climate technology business. The Business Operations & Governance Manager will therefore need to combine structured management disciplines with the flexibility and initiative required in an evolving organisation. The role is intended for someone who is comfortable working across functions, bringing people together, resolving difficult delivery issues, and ensuring that agreed outcomes are achieved. The successful candidate will not be expected to be the technical specialist in every area. Their value will come from understanding business requirements, asking the right questions, coordinating the appropriate specialists, and ensuring that decisions and commitments translate into effective delivery.