Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

A 100% tailored training and assessment program will be delivered to support you throughout your apprenticeship, (18-months including endpoint assessment) topics covered include:

• The organisation
• Value of their skills
• Stakeholders
• Relevant regulation policies
• Business
• Fundamental Processes
• External environmental factors
• IT
• Record and document production
• Decision making
• Interpersonal skills
• Communications
• Quality
• Planning and organisation
• Project management

Requirements

Essential qualifications

• GCSE in: English and Maths (Grade 4/C or above). (grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

Other requirements We are looking for someone with GCSEs (or equivalent) in English and maths, ideally at Grade 4 or above. However, we are flexible and will consider applicants based on their attitude, willingness to learn, organisation and enthusiasm for developing a career in business operations and compliance. No previous business experience is required.

About this employer

We are a growing care organisation providing safe, supportive homes for children and young people. We currently operate a children’s home and a supported accommodation service, both staffed 24/7 to provide consistent care and support. We work closely with local authorities and other professionals to help the young people in our care thrive. As we continue to grow and open additional homes, our back-office team plays an increasingly important role in ensuring our services are well-run, compliant and able to deliver high-quality care and support.

Company benefits

• Annual pay increase
• Bonus scheme twice per year
• Employee assist programme
• Discounts and offers via partners

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab). This apprenticeship is designed to be the start of a long-term career with us. On successful completion, there is the opportunity to progress into a permanent role within our back-office team, developing a career in business operations and compliance. As you gain experience, and the company grows, there will be opportunities to take on greater responsibility across areas such as compliance, quality, HR, finance, auditing and business operations.

Ask a question

The contact for this apprenticeship is:
MBKB LTD
Nicki Bevan
recruit@mbkbgroup.com
The reference code for this apprenticeship is VAC2000058102.

Apply now

Closes in 21 days (Friday 30 October 2026 at 11:59pm)

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