Natural Direction Ltd
Business Operations Co-ordinator
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Reports to: Martin Coburn (Managing Director) and Lisa Ryan (Client Partner)
Location: Fully remote, UK-based
Hours: Full-time 37.5 hours per week (with flexibility)
Start date: November 2026
Salary: £45,000 - £52,000 depending on experience
Purpose of the Role
This is a fully remote role that sits at the centre of Natural Direction's operations.
You'll own the systems, processes and day-to-day operations that keep the business running smoothly behind the scenes. From client project management and executive support to finance and systems administration, you'll ensure the operational foundations of the business are organised, accurate and reliable.
You'll be responsible for maintaining the infrastructure that allows the team to focus on delivering exceptional work for clients, you'll be the person making sure nothing falls through the cracks.
Whilst administration is a key part of the role, the ideal candidate will be comfortable operating at senior level and taking key decisions and running projects independently. We're looking for someone who enjoys bringing structure to complexity, improving processes and taking ownership of how things are done. Someone who sees inefficiency and fixes it. Someone who takes pride in creating order, consistency and operational excellence.
You’ll join a small, ambitious team where you’ll have real autonomy, genuine influence and the opportunity to shape how the business operates as it grows. This is a role where you can make your mark, broaden your experience and become a trusted part of the team at the heart of the business.
What the role involves
Process Improvement and Operational Excellence
- Identify opportunities to simplify, streamline and improve operational processes
- Maintain and improve SOPs, templates and operational documentation
- Use AI and automation tools to improve efficiency, quality and consistency
- Recommend and implement improvements to systems, workflows and ways of working
- Help raise the operational standard of the business over time
Business Systems and Infrastructure
- Own and maintain key business systems including HubSpot, Xero, Google Workspace, Kajabi and related platforms
- Maintain accurate commercial and operational data across systems
- Manage user access, licences, subscriptions and renewals
- Maintain shared inboxes, folder structures and operational documentation
- Ensure systems, templates and resources remain organised, current and easy to use
- Support the setup and administration of business tools and operational workflows
- Maintain the facilitator list: contacts, day rates, programme fit
- Own supplier relationships including courier and print house
- Own materials production and logistics: printing, shipping and tracking of workbooks, decks and handouts
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Executive Support to Martin
- Manage Martin's diary and priorities, ensuring time is protected and commitments are coordinated effectively
- Exercise sound judgement on what can be handled independently and what requires escalation
- Act as a first point of coordination for operational and administrative requests
- Support meeting preparation, follow-up actions and key business administration
- Manage expenses and other executive administration activities
Financial Operations
- Own the invoicing process from creation through to payment tracking, ensuring accuracy and timely cash collection
- Manage credit control activity and follow up outstanding invoices professionally
- Process and monitor supplier payments
- Manage supplier onboarding, including contracts, banking details and tax documentation
- Maintain accurate records of client contracts, MSAs and Statements of Work for facilitators and clients
- Support financial reporting through accurate record keeping and administration
The person who will thrive in this role:
- You have experience in working in a mid-size consultancy environment, ideally in Learning and Development.
- It’s a fast-paced environment, where you need to be proactive in managing a volume of tasks and deadlines. Experience in this environment is essential.
- You take ownership
- You don't wait for direction. You spot what needs doing, take responsibility and follow things through to completion.
- You are exceptionally organised
- You enjoy creating order, keeping things on track and ensuring nothing falls through the cracks, even when priorities compete for your attention.
- You bring structure to complexity
- When a process is unclear, inefficient or missing altogether, you instinctively create a better way of doing things.
- You have strong operational judgement
- You know when to act independently, when to escalate and how to prioritise when everything feels important.
- You sweat the details
- You take pride in producing accurate, polished work and understand that small details often have a big impact.
- You are an early adopter of AI
- You actively explore new tools and technologies, looking for practical ways to improve efficiency, quality and consistency across the business. You don't need to be an expert, but you do need to have learnt and apply AI in practical ways.
- You communicate with professionalism and confidence
- Whether dealing with suppliers, clients or senior stakeholders, your communication is clear, thoughtful and reflects well on the business.
- You are trusted with sensitive information
- You handle confidential commercial, financial and people-related information with discretion and good judgement.
- You thrive in a high-trust environment
- You enjoy autonomy, manage your time effectively and are comfortable being accountable for outcomes rather than activity.
- You enjoy being the person who keeps things moving
- You gain satisfaction from helping others succeed, removing friction and ensuring the business runs smoothly behind the scenes.
- You leave things better than you found them
- Whether it's a process, a system, a document or a way of working, you naturally look for opportunities to improve things. You're not satisfied with maintaining the status quo - you enjoy making good things even better.
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Essential Skills and Experience:
- Strong Xero experience, including invoicing, supplier payments and financial administration.
- Experience maintaining and managing CRM systems, ideally HubSpot.
- Experience providing direct PA, EA or executive support to a senior leader.
- Experience coordinating business operations, administration or finance processes in a fast-paced environment.
- Demonstrable ability to manage high volumes of administrative work accurately and consistently.
- Solid PowerPoint and Canva skills.
- Strong written communication skills, with the judgement and professionalism to represent the business in written correspondence.
- Demonstrable experience improving processes, creating systems or introducing more efficient ways of working.
- Genuine curiosity about AI tools and a desire to use them to improve quality, efficiency and consistency.
- High level of confidence in learning and adopting new technology platforms.
- Excellent organisational skills and the ability to manage multiple competing priorities.
- Experience handling confidential commercial, financial or people-related information with discretion.
- UK-based and able to work effectively in a fully remote, high-autonomy environment.
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