Made Tech
Business Operations Coordinator
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We're looking for a hands-on Business Operations Co-ordinator to support the day-to-day running of Made Tech's offices, compliance, IT and business systems.
This role keeps the machinery of Made Tech running: triaging operational queries, running our offices, helping us maintain critical quality and security certifications; and running key business processes.
It's a broad remit working with stakeholders around the business on the core processes that keep over 500 colleagues productive across our office sites and client assignments.
KEY RESPONSIBILITIES
Facilities & Office Management
- Own the day-to-day running of our office facilities (visiting all offices regularly, London once a week)
- Manage event logistics, visitor access, and building/landlord liaison
- Support health and safety compliance across our sites
Compliance and assurance
- Support the Cyber Essential and Cyber Essentials+ certification process
- Support ISO certifications and internal audit preparation
- Coordinate Business Continuity Testing
- Coordinate compliance tracking, training coordination and policy documentation
Security clearance
- Process security clearance applications, transfers, renewals and shares
- Maintain the tracking register and ensure annual reviews are completed
- Be the first point of contact for clearance status and queries
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IT PARTNER AND BUSINESS SYSTEMS SUPPORT
- Act as the link between colleagues and our IT support partners: manage ticket flow, chase resolution and escalate service issues
- Support business systems administration and SaaS license tracking
CLIENT SATISFACTION AND SOCIAL VALUE
- Work with our account teams to run our annual client satisfaction (CSAT) programme: scheduling, coordinating, chasing completion, collating results and producing the reporting
- Collate and report our social value and environmental data
OPERATIONAL SUPPORT
- One team: collaborate with colleagues in the Operations team and across Made Tech to build an inclusive environment and a strong feedback culture, supporting others and actively participating in team meetings
- Triage point: act as the central point for inbound business operations questions, solving problems or escalating them to the wider team as needed
- Improvement: find opportunities to drive continuous improvement and find efficiencies within our processes including through greater automation and AI
JOB BENEFITS
We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.
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Here are some of our most popular benefits listed below:
- 30 days Holiday [https://github.com/madetech/handbook/blob/main/benefits/taking_holiday.md] - we offer 30 days of paid annual leave plus bank holidays
- Flexible Working Hours [https://github.com/madetech/handbook/blob/master/benefits/working_hours.md] - we are flexible with what hours you work
- Flexible Parental Leave [https://github.com/madetech/handbook/blob/master/guides/welfare/parental_leave.md] - we offer flexible parental leave options
- Remote Working [https://github.com/madetech/handbook/blob/main/benefits/hybrid_working.md] - we offer part time remote working for all our staff
- Paid counselling [https://github.com/madetech/handbook/blob/main/guides/welfare/paid_counselling.md] - we offer paid counselling as well as financial and legal advice
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