IESE CIC
Business Operations & Finance Officer
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
IESE is a not-for-profit organisation driving innovation and improvement across the public sector, particularly in health and social care.
We develop and deliver digital products and services, including CareCubed, for councils, health organisations and care providers. We are a growing, remote-first software business operating in a public-sector environment where reliability, good governance, information security and clear documentation matter.
We operate as a high-trust, high-performance organisation, combining sector expertise with digital innovation. As we continue to grow, we are focused on building scalable systems, strengthening governance, and enhancing our impact across the sector.
The Role
A hands-on business support role that keeps core operations moving today, while improving how they work for tomorrow.
The Business Operations & Finance Officer will provide dependable, high-quality support across administration, finance coordination, compliance and general business operations. You will act as a central coordination point for operational and administrative activity assigned by Directors, ensuring requests are recorded, allocated and followed through appropriately. The role does not operate as a general administrative resource for all teams and is responsible for creating visibility, consistency and control across operational and financial processes.
The role supports finance administration and operational control but is not responsible for statutory accounting, tax advice or the preparation of formal accounts, which remain with the organisation’s accountants and Directors.
Alongside day-to-day delivery, you will help simplify and strengthen internal processes. You will be confident using business systems, identifying opportunities for sensible automation and improving workflows where this reduces manual effort, improves visibility or strengthens control. This is not a technical development role; the priority is excellent operational support, with systems improvement as an important enabling skill.
Key Responsibilities
-
Business administration and operational coordination
- Act as a central triage point for routine operational, administrative and internal business queries.
- Maintain clear trackers, action logs, recurring task schedules and escalation routes.
- Coordinate operational activity across teams, ensuring actions have an owner and are followed through to completion.
- Support meetings, business planning activity, internal events, travel and practical arrangements where required.
- Coordinate routine supplier, equipment, subscription, insurance and infrastructure administration.
- Provide flexible business support to Directors and managers during periods of pressure or change.
-
Finance and commercial administration
- Create, track and monitor invoices through agreed processes.
- Triage invoices, expenses and routine finance queries, ensuring they are logged and directed appropriately.
- Maintain visibility of invoice status, approvals, exceptions and outstanding actions.
- Liaise with colleagues, suppliers and external accountants to resolve missing information and support timely processing.
- Support debt follow-up and credit-control administration using agreed templates and escalation routes.
- Coordinate supplier onboarding, due-diligence records, purchase administration, renewals and supporting documents.
- Assist with gathering information for budgeting, reporting, audit and management oversight activities.
- Support financial processes while maintaining appropriate segregation of duties.
- Support customer contracting process to ensure all customer contracts are signed and stored.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
-
Documentation, compliance and assurance support
- Maintain registers for policies, procedures, contracts, certifications, insurance and controlled documents.
- Apply agreed standards for ownership, naming conventions, version control and review schedules.
- Coordinate evidence and actions for ISO 27001, Cyber Essentials, supplier assurance and audit activity.
- Support administration related to information security, GDPR and business continuity activities.
- Identify missing, expired or incomplete evidence and escalate risks appropriately.
- Improve internal documentation and guidance to make recurring processes easier to follow.
-
Systems and process improvement
- Review recurring processes to identify duplication, delays and inefficiencies.
- Work with process owners to document and improve workflows.
- Use approved business tools to improve forms, workflows, notifications and task management.
- Identify practical opportunities for automation.
- Test and document process improvements and support colleagues to adopt them.
- Monitor whether improvements are delivering the intended benefit.
-
Reporting and continuous improvement
- Produce operational reports on status, workload, overdue actions and recurring issues.
- Maintain a prioritised register of operational improvement activity.
- Use information and data to identify bottlenecks, risks and improvement opportunities.
- Support Directors with accurate operational information and reporting.
What We Are Looking For
We are looking for a practical, proactive, and trustworthy colleague who enjoys making organisations work well. You will be comfortable switching between detailed administration, colleague support and process improvement. You will not need to be an expert in every area, but you will know how to ask the right questions, maintain control of the process and bring the right people in at the right time.
Essential Experience:
- Experience in business administration, operations coordination, office management or a comparable support role.
- Experience supporting finance administration, invoice management, supplier administration or business operations.
- Excellent organisational skills and the ability to manage multiple priorities.
- Strong attention to detail and record-keeping capability.
- Experience documenting and improving processes.
- Strong digital confidence and ability to learn new systems quickly.
- Competence using Microsoft 365, particularly Outlook, Teams, SharePoint, Excel and Word.
- Experience using finance systems such as Xero or similar accounting platforms.
- Confidence handling commercially sensitive and confidential information.
- Ability to work independently within a remote-first environment.
Desirable experience and skills:
- Experience in a software, SaaS, consultancy, technology or scaling SME environment.
- Experience supporting a supplier to local government, health or another regulated environment.
- Familiarity with ISO 27001, Cyber Essentials, GDPR, audit evidence or controlled documentation.
- Practical experience of Power Automate, Power BI, Microsoft Lists or comparable workflow tools.
- Experience supporting supplier due diligence, contract administration, renewals or credit-control activity.
- Awareness of software contracts, licensing and information security considerations.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Core Competencies and Behaviours
-
Ownership and follow-through
- Takes responsibility for ensuring actions are completed and escalates issues before work stalls.
-
Organisation and prioritisation
- Creates structure from competing demands and maintains dependable records.
-
Process thinking
- Understands operational workflows and improves consistency without creating unnecessary bureaucracy.
-
Digital confidence
- Uses systems effectively and seeks sensible opportunities for automation.
-
Risk and compliance awareness
- Recognises where evidence, approvals or controls are required.
-
Financial and commercial awareness
- Understands the importance of timely invoicing, supplier records, debt management and controls.
-
Communication and service mindset
- Provides responsive and professional support to colleagues, suppliers and external partners.
-
Discretion and judgement
- Handles sensitive information appropriately and understands delegated authority.
-
Continuous improvement
- Looks for achievable improvements that increase efficiency and visibility.
-
Adaptability and resilience
- Remains calm, practical and responsive in a growing organisation where priorities can change quickly.
Initial Measures of Success
- Operational activities are tracked clearly and consistently.
- Invoice and debt management processes operate with improved visibility.
- Supplier and renewal activity is proactively managed.
- Compliance evidence and audit preparation are well organised.
- Administrative tasks are successfully transferred away from Directors.
- Key operational processes have been simplified or automated.
- Management receives reliable operational reporting.
What IESE Offers
Remuneration & Benefits
- Local Government Pension Scheme (LGPS)
- Competitive salary
- Performance-related bonuses
- Years of impact scheme
Wellbeing & Lifestyle
- 30 days annual leave, plus bank holidays
- Medical cover
- Cycle to work scheme
- EV salary sacrifice scheme
Ways of Working
- Flexible, remote-first working environment
- Opportunities for in-person collaboration and travel
- High-trust culture with autonomy and flexibility
Our Hiring Process
Stage 1
Introductory conversation with hiring manager
Stage 2
Round 1 of interviews
Stage 3
Round 2 of interviews
Why Join Us
This is an opportunity to join a mission-led organisation making a real difference across the public sector. We are a successful and growing SaaS business with big aspirations. You will play a key role in shaping how IESE operates as we scale, helping to build a high-performing, impactful organisation that improves outcomes for communities across the UK.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location