Marlin Environmental Services
Business Operations Manager
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Business Operations Manager
Portsmouth – with Nationwide Travel
Permanent, full-time
Competitive salary plus benefits
The Business Operations Manager will play a pivotal role in driving operational excellence across the business. This role is responsible for improving the efficiency, consistency, and effectiveness of business operations through process improvement, systems implementation, performance reporting, and the successful delivery of strategic business initiatives.
The successful candidate will act as the Managing Director's operational lead, taking ownership of key business improvement projects, ensuring company-wide initiatives are delivered effectively, and providing the management information required to support informed decision-making. This role will work across all departments and locations to standardize processes, improve collaboration, and embed a culture of continuous improvement.
More about the role:
Business Improvement & Continuous Improvement
- Lead and deliver company-wide continuous improvement initiatives.
- Identify opportunities to improve business efficiency, productivity, and service delivery.
- Develop and implement new business processes and procedures.
- Drive efficiency and cost-saving initiatives across the organization.
- Monitor improvement plans and ensure agreed actions are successfully delivered.
- Track internal and external audit findings and ensure corrective actions are implemented.
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Operational Excellence
- Standardize operational processes and record keeping across all business locations.
- Reduce duplication of activities, documentation, and administrative tasks.
- Improve communication and collaboration between departments.
- Review existing ways of working and recommend practical improvements.
- Promote best practice and consistency throughout the business.
Business Management Systems
- Lead the implementation of new business systems.
- Support system optimization to maximize business benefits.
- Improve data quality, integrity, and reporting capability.
- Drive the digitalization of paper-based processes.
- Coordinate system testing, user training, and business-wide rollouts.
- Support users following implementation to maximize adoption.
Business Performance & Reporting
- Own the production of monthly business KPI reporting.
- Manage group company reporting requirements and ensure timely submission.
- Produce meaningful management information to support business performance and decision-making.
- Track actions arising from leadership meetings and ensure completion.
Resource Planning & Business Support
- Maintain oversight of staff utilization and operational capacity.
- Identify opportunities to improve resource allocation across locations.
- Support cross-site collaboration and sharing of resources.
- Work closely with department managers to improve operational planning.
- Provide operational support to the Managing Director on key strategic initiatives.
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Leadership & Stakeholder Management
- Work collaboratively with senior managers across all departments.
- Build positive relationships across the wider business.
- Influence and support managers in implementing change.
- Communicate business improvements clearly and effectively.
Qualifications
- Working within a marine or MOD customer base, or working within the Industrial Cleaning/Engineering environment.
- Proven experience in business operations.
- Experience leading cross-functional improvement projects.
- Strong analytical and reporting skills with the ability to interpret business data.
- Experience producing management information and KPI reporting.
- Ability to manage multiple projects simultaneously.
- Excellent organizational and planning skills.
About us:
At Adler and Allan Group, we're not just a company – we're environmental champions committed to protecting our planet while helping businesses thrive. We're a diverse, dynamic team dedicated to providing top-tier environmental, energy, and water infrastructure services across the UK. Our mission is clear: safeguarding the environment, minimizing operational disruptions, and supporting sustainability goals for our valued clients.
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