The Crown Estate
Business Operations Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Urban Business Operations Manager at The Crown Estate
Purpose of Role
At The Crown Estate, our purpose is to create lasting and shared prosperity for the nation. As Urban Business Operations Manager, you will support the effective delivery of business operations across the Urban Strategic Business Unit, helping to drive consistency, efficiency, and alignment with strategic priorities.
Working closely with Urban teams, Group functions, joint venture partners, and external stakeholders, you will help enable delivery of the Urban Business Plan through robust performance monitoring, commercial oversight, risk management, and governance. You will also play a key role in strengthening reporting practices, improving business processes, and supporting Urban’s value creation objectives.
Context of Opportunity / Main Accountabilities
This is an opportunity to contribute to the performance and governance of a complex Urban portfolio, supporting high-quality reporting, business planning, and operational delivery across Development, Real Estate, and key partnerships. The role is central to ensuring Urban reporting is clear, consistent, insightful, and aligned to The Crown Estate’s reputation as a trusted partner and responsible manager of third-party capital.
Key accountabilities include:
- Supporting delivery of the Urban Business Plan, coordinating planning activity, and monitoring progress against agreed objectives, KPIs, and milestones.
- Producing insightful analysis on business, portfolio, and development performance, identifying trends, risks, opportunities, and areas for management attention.
- Coordinating internal leadership reporting cycles, maintaining reporting timetables, and working with contributors to ensure high-quality outputs are delivered on time.
- Building effective relationships across Urban teams, Group functions, joint venture partners, and external stakeholders to gather, challenge, and consolidate reporting inputs.
- Supporting joint venture and partnership business planning by coordinating reporting cycles and monitoring progress against contractual obligations, objectives, and milestones.
- Acting as an editorial lead for joint venture and partnership reporting, ensuring reports are accurate, cohesive, insightful, and aligned to a consistent narrative.
- Providing secretariat support to joint venture boards and governance meetings, maintaining accurate records and supporting documentation.
- Supporting Urban content for the Annual Report and wider enterprise reporting requirements, ensuring outputs are accurate, timely, and aligned with corporate standards.
- Maintaining governance frameworks, including reporting schedules, risk registers, action logs, and decision trackers, with appropriate follow-up and escalation.
- Continuously improving reporting templates, processes, and documentation to promote consistency, efficiency, and best practice.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Most Important Skills Based Requirements
We are looking for someone who can combine strong analytical capability with excellent communication, organization, and stakeholder management skills. You will bring:
- Experience within property, real estate, and/or development, with an understanding of business operations, performance reporting, or governance in a complex environment.
- Strong analytical skills, with the ability to interpret data, identify trends, risks, and opportunities, and turn insight into practical recommendations.
- Confidence using tools such as Microsoft Excel, Power BI, Copilot, and Microsoft 365 applications to support analysis, reporting, and decision-making.
- Excellent written and verbal communication skills, with the ability to translate complex information into clear, concise, and compelling reports for different audiences.
- Strong organizational skills, with the ability to manage multiple priorities, deadlines, and stakeholders while maintaining attention to detail.
- A collaborative and proactive approach, with the ability to build trusted relationships across internal teams, partners, and external stakeholders.
- Experience coordinating inputs from multiple contributors and shaping them into coherent narratives, reports, and business insights.
- Commercial awareness and an understanding of business drivers, performance measures, and long-term value creation.
- Sound judgement, discretion, and accountability, with the ability to work effectively under pressure and respond positively to changing priorities.
- A continuous improvement mindset, with the ability to identify opportunities to enhance processes, reporting, and ways of working.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Our Offering / Benefits
As well as a competitive salary, pension, and performance-related bonus offering, we have a wealth of benefits available ranging from flexible working; market-leading family policies and shopping discounts in the West End, to private healthcare; life and critical illness cover, and 28 days holiday with the option to buy more. We value work-life balance and your wellbeing highly, enabling you to be your best self at work.
Disability Disclaimer
We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (www.gov.uk).
We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity.
If you have any questions about our recruitment process or would like to talk about adjustments, please contact us directly, or at careers@thecrownestate.co.uk
Please note that if we receive a high volume of applications, we may close this advert early. We encourage you to apply as soon as possible.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location