ICON plc
Business Operations Specialist
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Business Operations Specialist
ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients, and suppliers.
We are currently seeking a Business Operations Specialist to join our diverse and dynamic team. As a Business Operations Specialist at ICON, you will play a pivotal role in supporting and optimizing various business operations within the healthcare and pharmaceutical industries.
What you will be doing
This role is responsible for supporting governance operations across multiple dimensions, including but not limited to:
Governance & Oversight Reporting:
- Managing and refreshing recurring governance and oversight reports and dashboards
- Supporting reporting cycles aligned to ILT and executive governance forums
- Ensuring data accuracy, consistency, and readiness for leadership reviews
Routine Governance Oversight Operations:
- Scheduling and coordinating project and governance reviews
- Triaging daily incoming governance requests and issues
- Tracking actions, decisions, and follow-ups across governance forums and ad hoc inquiries
- Providing day-to-day operational support to keep governance processes running efficiently
ILT Project Review Support:
- Preparing review materials for ILT project reviews and applicable insights to support study selections
- Coordinating cross-functional inputs to ensure review readiness
Key value contributions include:
- Identifying opportunities to optimize governance and reporting processes
- Delivering actionable insights and tactical, data-driven recommendations to business leaders
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Business Planning & Performance Measurement: Contributes to the development of business strategies and operational plans. Collects and analyzes data to measure performance and identify opportunities for improvement.
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Operational Issue Resolution: Identifies process or system inefficiencies, investigates root causes, and recommends practical solutions to enhance business outcomes.
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Requirements Gathering & Impact Analysis: Partners with stakeholders to translate business needs into clear requirements. Supports or leads impact assessments of system or process changes and contributes to testing and implementation planning.
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Reporting & Decision Support: Prepares and/or organizes business reports, dashboards, and summaries that enable informed decision-making by business unit leaders and executives.
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Strategic Initiative Support: Collaborates with management to align on priorities and deliverables. Supports or leads assigned initiatives, ensuring timely execution and measurable outcomes.
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Systems Support: Provides foundational support across systems and processes, ensuring smooth operations, data integrity, and user access compliance. Works cross-functionally to understand business needs and contribute to operational improvements.
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Communication & Enablement: Develops and distributes business communications, presentations, and training materials. May contribute to or lead the creation of functional policies, procedures, FAQs, and user documentation.
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Project & Change Management: Works cross-functionally to support or manage projects. May serve as a project manager or change lead, depending on the complexity and scope of the initiative.
Your profile
- Bachelor's degree in life sciences, business administration, or a related field.
- Experience gained in Operational Support coordinating projects ideally within governance Operations.
- Demonstrated data literacy and advanced Excel skills including v-lookups; formulas, etc.
- Project management experience.
- Strong organizational and time management skills, with the ability to manage multiple tasks and priorities effectively.
- Excellent communication skills, with the ability to work effectively with internal and external stakeholders.
- Detail-oriented and proactive, with a strong problem-solving mindset and a commitment to delivering high-quality results.
- #LI-CL1
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Employment with ICON is contingent upon having the legal right to work in the country where the role is based.
Rewards & Benefits
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.
Benefits may include:
- Competitive base salary and performance-related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways
Benefits may vary depending on role and location.
Visit our careers site to read more about the benefits ICON offers.
Inclusion and Accessibility
ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.
Are you a current ICON Employee? Please click here to apply.
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