People's Partnership
Business Ops Directorate Team - Head of Operations Business Planning & Governance
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Head of Operations Business Planning & Governance
About People’s Partnership:
At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.
What you'll be doing:
- The Business Planning & Governance Lead is accountable for owning and operating the integrated Operations business planning, performance and governance framework, providing coordinated executive support and business management for the COO and Operations Senior Leadership Team.
- The role ensures that strategic intent, regulatory commitments and executive priorities — including activity planned by other areas that impacts Operations — are translated into clear, affordable and deliverable plans.
- It provides central coordination and assessment of demand on Operations to ensure capacity, capability and risk are understood, trade‑offs are explicit, and activity is sequenced and governed effectively.
- Produce and maintain an integrated Operations business plan, aligning strategy, regulatory commitments, priorities, demand, capacity and funding.
- Establish and maintain governance frameworks to support transparent decision‑making for business plan development and change.
- Working with Operations leadership, and the MI & Planning function, support development of ad-hoc budget proposals.
- Working with Operations SLT, co-ordinate development of the objectives, key results and KPIs for Operations and engage the MI & Planning team to embed into planning, monitoring & forecasting.
- Work with key stakeholders including Commercial and Finance to ensure planning activity is effectively co-ordinated and sequenced for Operations. Ensure re-forecasting / impact analysis is undertaken where material changes occur in-year and decisions are correctly documented and escalated to the appropriate forum.
- Design and operate proportionate Operations governance structures that support effective oversight without unnecessary bureaucracy.
- Coordinate inputs across functions to support executive decision‑making, submissions and reviews.
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What we’re looking for:
- Proven experience working in a Pensions environment, ideally within an Operations function.
- Adaptable and self-aware, able to thrive in fast-paced and evolving environments.
- Experience in report preparation for Committees, C-Suite and external audiences.
- Exceptional data analysis and visualisation skills.
- Advanced Microsoft Office skills (Excel, PowerPoint, Word, SharePoint).
- Highly organised, proactive, and accountable, with strong attention to detail.
- Continuous improvement mindset.
- Excellent interpersonal and influencing skills.
What you can expect from us:
- Generous pension contributions with an employer contribution of up to 14%
- Real living wage
- Income protection, critical illness cover & death in service insurance
- Employee healthcare
- Parental and adoption leave
- Learning & development opportunities and study support
- Travel season ticket loans
- Grab & Go Deli Café at our Crawley offices
- Volunteering days and charity payroll giving
- Onsite gym
- Ride-to-Work scheme
- Social clubs and events
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Disability Statement
People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. This role may support hybrid working. To make use of this arrangement, employees must have an appropriate home working environment, including a private workspace and reliable, secure high speed internet that enables them to perform their duties effectively. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.
Once you’ve submitted your application, a member of our Talent Team will review it and contact you if your skills and experience match the job profile.
We’re looking for people who share our values, and we want to help bring out the best in you.
Interviews with us are a two-way process. You’ll have the opportunity to show us why you’re right for the role, and we want you to learn more about us too.
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