Clearwater People Solutions Ltd
Business Process Analyst
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Business Process Analyst
Our client is currently recruiting for a Business Process Analyst to join their team to work on AI enablement projects within the business operation teams. The Business Process Analyst will work closely with Operational teams to identify where AI can be implemented to help improve processes and efficiencies. The Business Process Analyst will gather requirements and map out existing processes and build use cases.
This is a hybrid role (2 days onsite/ 3 days remote).
Key Responsibilities for the Business Process Analyst
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- Translate operational pain points into clearly scoped AI use cases with defined outcomes
- Produce high-quality artefacts including process narratives and functional and non-functional requirements
- Ensure solutions are designed for scalability, maintainability, and clear ownership once live
- Prepare governance packs and support proportionate assurance for AI change
- Maintain traceability of use cases, benefits, and risks through the AI register
- Define and track measurable benefits ensuring automation delivers real and sustained value
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Key Experience for the Business Process Analyst
- A background in as either a Business Analyst / Process Analyst on similar
- Worked closely with Business operations teams such as customer service, payment teams, or financial crime
- Has worked on AI enablement and process improvement projects
- Experience with AI-enabled initiatives and use case definition
- Excellent stakeholder management skills and ability to communicate complex topics clearly
Please apply as directed!
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