Talentedge
Business Process Analyst
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Business Process Analyst
Bath (2 or 3 days per week in office)
Up to £45,000 + package
We’re looking for an experienced Business Process Analyst to join a forward-thinking organisation going through an exciting period of transformation. This is a great opportunity for someone who enjoys understanding how things work, spotting where they don’t, and designing better ways of working across customer-facing services.
The role
You’ll work across the business to map, analyse and improve processes, acting as the link between operational teams.
You’ll be involved in:
- Mapping current and future-state processes and customer journeys
- Identifying inefficiencies, duplication and manual workarounds
- Designing improved processes alongside operational and technical teams
- Supporting CRM and technology-enabled change
- Facilitating workshops and managing stakeholders
- Supporting testing, implementation, training and adoption
- Using data and insight to evidence the impact of improvements
- Maintaining clear process documentation and supporting governance
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About you
You’ll have proven experience in business process analysis and continuous improvement, with strong stakeholder engagement skills and the ability to turn complex processes into clear, practical solutions.
You’ll ideally have experience with:
- Process mapping and documentation
- Lean, Six Sigma or other continuous improvement methodologies
- CRM or business systems
- Customer-focused or service-led environments
- Supporting change and transformation programmes
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Experience within Utilities, Transport, Rail, Councils, housing, public sector or not-for-profit organisations would be advantageous, but isn’t essential.
The opportunity
This is a role with genuine scope to influence how services are delivered, improve customer journeys and help an organisation get more value from its people, processes and technology.
If you’re a pragmatic, analytical Business Process Analyst who enjoys working with people and making things better, we’d love to hear from you.
Sound like you? Apply now!
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