MRJ Recruitment
Business Process Analyst
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Business Process Analyst (Contract)
We’re currently looking for an experienced Business Process Analyst on an initial 3 month contract basis to join a major business transformation programme focused on improving how it supports, retains and grows its network of owners across multiple brands and countries.
Role & Project: Overhauling how we manage our network of owners in the UK & Europe
The focus is on how the business operates today, how customer experience / operations should operate in the future, and how processes can be simplified, standardised and scaled across Europe.
To kick things off, we are looking to hire an experienced Business Process Analyst to get under the skin of how the services operation works today, working directly with frontline teams, documenting processes that are currently largely undocumented, and identifying opportunities to simplify, standardise and improve ways of working.
PLEASE NOTE - THIS IS NOT A TECHNICAL / SYSTEMS ROLE. THIS IS BUSINESS PROCESS & CHANGE.
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What you'll be doing
- Map and document current-state processes across Account Management, Service and Retention teams.
- Spend significant time with the UK & Danish operational and management teams to understand how processes work in practice.
- Identify inefficiencies, inconsistencies and opportunities to streamline processes.
- Create a clear operational baseline that can be used for training and faster onboarding.
- Recommend more consistent ways of working across European teams.
- Help enable greater flexibility and load balancing between locations.
- Work closely with operational stakeholders to turn undocumented knowledge into clear, repeatable processes.
What we're looking for
We’re looking for a strong, pragmatic Business Analyst, with expertise in Business Process Mapping and Re-engineering and with a track record of success within front line operation / customer teams.
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Experience in Consumer facing, B2C, Marketplace or eCommerce companies is highly advantageous.
You’ll ideally bring:
- Strong Business Analysis / Process Analysis experience.
- Excellent process mapping and current-state discovery skills.
- Experience within operational, customer service, contact centre or similarly complex environments.
- A track record of identifying process improvement and simplification opportunities.
- Strong stakeholder engagement and workshop facilitation skills.
- The ability to turn complex or undocumented processes into something clear and usable.
Important details:
- Initial contract term: 3 months
- Location: London (2 days per week) plus expensed travel to Denmark
- Rate: £575 per day
- IR35 Status: Outside
- Shortlisting: Shortlisting will start from 25th August
- Interviews: Interviews will take place w/c 31st August
- Start date: latest 14th September
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