Build Tools, Templates & Documentation

• Create and maintain playbooks, training materials, templates, toolkits, and process documentation.
• Assist teams in documenting their processes and aligning them with global standards.
• Develop dashboards and status reports to ensure accurate tracking and transparency.
• Gather and document business requirements for new systems, tools, enhancements, and cross-functional workflows.
• Collaborate with business and technical stakeholders on system and tool development, testing, rollout, and adoption.
• Maintain process libraries, knowledge repositories, usage documentation, and governance standards.
• Translate complex processes and system requirements into clear, user-friendly guidance.

Support Business Integration

• Facilitate integration activities, focusing on process integration, communication, and coordination.
• Evaluate current processes, systems, tools, and operational methods to identify opportunities for alignment, simplification, and consistency.
• Collaborate with the SVP of Business Integration and Process during integration activities to support communication, readiness, and execution.
• Act as a liaison between markets outside NAM and global stakeholders throughout integration initiatives.
• Identify local requirements, risks, dependencies, and readiness considerations that may impact implementation.
• Represent Jack Morton’s global priorities while thoughtfully addressing regional needs and considerations.
• Present integration updates, recommendations, risks, and decisions clearly and confidently to senior leadership.

What Success Looks Like

• Teams have clear, consistent, and effective operational methods.
• Processes are aligned with global standards while accommodating appropriate local market requirements.
• New and updated processes are adopted with minimal disruption to business and client delivery.
• Documentation is clear, current, and serves as a reliable source of truth.
• Training and rollout plans are practical, well-communicated, and effective.
• Systems, tools, and process changes are implemented with clear ownership, documentation, training, and ongoing support.
• Global and local teams collaborate effectively, with strong alignment on roles, processes, and priorities.
• Integration activities progress with clear communication, identified risks, and appropriate local readiness.
• The business experiences measurable improvements in clarity, consistency, efficiency, and adoption.

Skills & Experience

Experience

• 5+ years of experience in cross-functional project management, business process improvement, business integration, or a related field.
• Experience working across multiple teams, offices, markets, or geographies is preferred.
• Strong project management skills, with the ability to plan, execute, communicate, and drive work to completion.
• Proven ability to simplify complex workflows and transform them into clear, actionable processes.
• Experience developing process documentation, training materials, operational standards, and user guidance.
• Experience gathering business requirements and translating them into process, system, or tool enhancements.
• Experience supporting system implementations, rollouts, training, or organizational change.
• Strong stakeholder management skills, with the ability to influence and build alignment across diverse groups.
• Exceptional facilitation, communication, and presentation skills, including experience engaging senior leadership.
• Proficient in using project trackers, dashboards, reporting tools, and other systems to monitor progress and communicate status.
• A self-starter who can work independently, manage competing priorities, and maintain momentum in an ambiguous environment.

Soft Skills

• High emotional intelligence and the ability to build trust, understand stakeholder dynamics, and manage reactions to change.
• A clear and confident communicator who provides structure and clarity without overcomplicating.
• A strong listener who can gather feedback and translate it into meaningful improvements.
• Commercially minded, with an understanding of how processes impact margins, client delivery, and team effectiveness.
• Resilient, pragmatic, and composed under pressure.
• Inherently curious, with a continuous improvement mindset.
• Comfortable making progress with incomplete information and adapting as priorities evolve.
• Able to navigate differing opinions, build consensus, and drive decisions through to execution.
• Confidently challenge established methods respectfully and constructively.
• Culturally aware and adept at building effective relationships across functions, markets, and geographies.
• Able to balance local flexibility with the necessity for global consistency.
• Acts as an ambassador for Jack Morton, representing enterprise priorities while thoughtfully considering local business realities.

Why You’ll Love This Role

• Lead high-impact initiatives that enhance how Jack Morton operates across markets outside NAM.
• Play a significant role in translating global priorities into practical operational methods for international teams.
• Collaborate closely with senior leadership and global counterparts on process improvement and integration.
• Transform ideas and strategic priorities into tangible processes, tools, training, and change.
• Create practical resources and operational methods that leave a lasting impact.
• Gain extensive exposure to international markets, cross-functional teams, systems, and business integration.
• Witness the direct impact of your contributions as teams embrace clearer, more consistent, and effective operational methods.

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Requisition #:

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