Relationship Management

• Support the Business Relations Team by maintaining professional communication with prospective and existing clients, ensuring timely follow up and accurate record keeping.
• Prepare correspondence, presentations and supporting documentation for meetings, valuations and business development initiatives.
• Ensure client and prospect databases remain accurate, organised and regularly updated to support ongoing relationship management across the business.

Reporting and Business Support

• Produce regular reports on lead generation activity, pipeline performance, marketing campaigns and business development initiatives.
• Support the preparation of presentations, statistics and reports for management meetings and quarterly reviews.
• Identify opportunities to improve administrative processes, data quality and CRM accuracy, helping to ensure the Business Relations team operates efficiently.
• Coordinate diaries, meetings, follow up activities and project administration, ensuring actions are completed and opportunities continue to progress.

Skills & Experience

• Previous experience in an administrative, business development, sales support, customer service or research role is desirable
• Excellent written and verbal communication skills, with the confidence to communicate professionally by email, telephone and video call.
• Confident and professional telephone manner, with the ability to contact new business leads, build rapport and communicate effectively with prospective clients.
• Strong organisational skills with the ability to manage multiple tasks, prioritise workload and meet deadlines.
• High level of accuracy and attention to detail, particularly when maintaining databases, reports and CRM records.
• Confident using Microsoft Office applications, particularly Excel, Word and Outlook, together with the ability to learn new software and systems quickly.
• Experience using CRM systems, marketing platforms or lead generation tools would be advantageous but is not essential.
• Comfortable using AI tools to improve research, organisation and productivity, or willing to learn and embrace new technologies.
• Strong research and analytical skills, with the ability to identify opportunities, gather information and present findings clearly.
• Self-motivated, proactive and able to work independently while remaining engaged with a remote team.
• A willingness to learn about the UK property industry, tlc's services and the Kensington and Chelsea market.

Key Attributes

• Organised: Highly organised with excellent attention to detail and the ability to manage multiple tasks and priorities effectively.
• Proactive: Takes ownership of responsibilities, uses initiative and looks for opportunities to improve processes and support the wider team.
• Relationship Focused: Builds positive working relationships with colleagues, clients and business contacts through professional and effective communication.
• Curious: Eager to learn, develop new skills and build an understanding of the UK property industry and business development.
• Team Player: Works collaboratively with colleagues across departments, providing reliable support and contributing to shared business goals.