About The Role

Business Relationship Manager

Fixed Term / Secondment, Full Time

£62,461 to £73,483 per annum

Location: Chelmsford

Working Style: Anywhere worker

Please note that visa sponsorship is not available for this role. Applicants must have a current, unrestricted right to work in the UK.

This vacancy is available as a fixed term contract or secondment opportunity for up to 12 months.

The Opportunity

The Business Relationship Manager is a strategic partner to a designated business function, providing thought leadership, relationship management and data expertise to ensure decision-making is consistently evidence-based and outcomes-focused. Working closely with Executive Directors and senior leaders, the role translates business priorities into data-driven opportunities that support organisational transformation, service improvement and long-term strategic objectives.

As the principal link between business functions and the organisation's data, performance and analytics services, the Business Relationship Manager ensures that insight activity remains aligned to executive priorities and delivers meaningful organisational value.

The Role

Operating within a complex, multi-stakeholder environment, the Business Relationship Manager sits within the central Data, Analytics and Performance team. The role acts as a trusted advisor to senior leadership teams and works collaboratively with internal and external partners to promote a culture of data-informed decision-making.

The role holds ownership of the insight and analytics portfolio for their designated function, providing strategic oversight to ensure priorities, investments and outcomes are aligned with organisational ambitions. Through effective relationship management and a deep understanding of business challenges, the postholder ensures that data and analytics remain central to transformation, performance and service excellence.

Roles at this level will be focused on delivering results in a specific functional area, for example Corporate Services, Place and Customer or Adult Social Care.

About The Service

To read more about our business area, please visit Policy, Economy, Investment and Property

Accountabilities

• Apply exceptional influencing, persuasion, and communication skills to build and maintain strong, trusted relationships with key stakeholders, including Executive Directors and their leadership teams, to shape and develop future data, analytics and performance strategy that aligns with the organisation’s goals.
• Develop a deep understanding of the challenges faced by senior leaders to shape demand by co-developing business cases and identifying data and performance products and services that address strategic needs.
• Own the insight portfolio and align with executive priorities, translating business context into actionable data solutions and delivering prioritised roadmaps that guide the development and deployment of insight initiatives.
• Drive and lead data literacy across council services, providing oversight of the successful delivery of the council’s data missions and demonstrating an evidence-led approach to decision making to achieve transformation, outcomes and create a modern digital council for the future.
• Lead the dissemination of business intelligence and insights internally to stakeholders to ensure informed decision-making is integrated into the service’s operations, continuous improvement and strategic planning. Apply data storytelling principles to communicate insights effectively, influencing and contributing to the growth and continuous improvement and performance improvement.
• Champion and market available data, performance and insight services by communicating the service offer and unique capabilities to stakeholders. Drive innovation by horizon scanning and researching emerging methodologies, tools, and technologies.
• Advocate for data-driven decision-making across the organisation, influencing perceptions and fostering collaboration to increase adoption and impact of insight services that deliver meaningful change and impact for Essex. Expected to anticipate emerging trends and proactively design insight solutions that future proof organisational decision-making.
• Responsible for managing ongoing relationships with internal and external stakeholders by overseeing customer communications, managing risks and resolving conflicts to ensure service excellence and statutory compliance regarding data and insights. Applies advanced analytical and consultancy techniques to resolve complex, ambiguous problems with significant strategic impact.
• Lead collaboration with Digital, Organisation Development, and Transformation teams to ensure strategic alignment, remove delivery barriers, and clearly communicate the value and impact of data and insight initiatives within the dedicated function.
• Responsible for monitoring the impact of insight products from a business perspective, ensuring that service delivery meets expectations and identifying areas for improvement. This includes tracking insight activity and attending strategy meetings to ensure alignment between insight teams and business goals.
• Promote the use of open data by identifying opportunities to publish appropriate datasets and insights in accessible formats, ensuring compliance with legal and ethical standards, and collaborating with partners to develop the Essex Open Data platform to maximise transparency, innovation, and public value.
• Specific individual and shared targets and objectives are defined annually within the performance management framework.