Virgin Media O2
Business Response Shift Engineer - 5 days per week onsite
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Summary
Location
Peterborough
Job Family
Technicians & Engineers
Job Type
Full Time
Posted Date
13-Aug-2026
Ref #
74457
Join O2 Business as a 2nd Line Business Response Engineer and play a central role in keeping business customers connected. Based within our Network Operations Centre team, you’ll provide advanced technical support, take ownership of complex incidents, and help ensure critical services remain available and performing at their best. This is a great opportunity for someone who enjoys solving technical challenges, working collaboratively, and making a real impact on customer experience.
Working in a fast-paced operational environment, you’ll troubleshoot and resolve escalated network and service issues, carry out proactive monitoring and health checks, and collaborate closely with specialist teams and external partners. You’ll also identify service trends, contribute to continuous improvement initiatives, support the development of colleagues, and help maintain the high standards of service our O2 Business customers expect.
Who we are
At Virgin Media O₂, we connect people to the moments that matter most. Virgin Media leads the UK for broadband reliability, speed and overall performance, while O₂ keeps people connected on the move with award-winning coverage.
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We’re also proud to be named one of the Financial Times Top 500 Best Employers for 2026, based on one of the UK’s largest employee satisfaction surveys.
Join us and you’ll be part of a team that stays curious, positive and focused on making life easier for our customers and each other. We’re investing in the future of connectivity, from expanding next-generation 5G to exploring satellite-supported solutions that help reach rural communities and hard-to-connect places.
The must haves
In order to be considered, you must have the following experience;
- Proven network experience within a technical or operational environment.
- Strong Network Operations Centre experience within a 24x7 environment.
- Experience troubleshooting WAN and LAN environments using Cisco, Nokia or Juniper CLI.
- Strong knowledge of Virgin Media and O2 network environments.
- Strong communication skills with the ability to explain technical issues clearly.
The other stuff we are looking for
We'd also love you to bring;
- Experience of WiFi networks, including Cisco Meraki.
- Knowledge of ITIL principles and service management best practice.
- Industry-recognised networking qualifications such as CompTIA Network+ or Cisco CCNA.
- Experience with network monitoring, ticketing and service management tools.
- Coaching, mentoring or supporting less experienced engineers.
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What's in it for you
We know life isn’t just about work, so our benefits are built to support you in the moments that matter. You’ll get Bupa healthcare, wellbeing support, life cover, a pension and generous holiday – plus your birthday off.
And there’s more. Enjoy some extra perks on us, with optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV and mobile. You’ll even get access to the Virgin Family platform and the O₂ Priority app, with exclusive rewards, experiences and chances to attend events at The O₂ and beyond.
Next steps
If this feels like a place where you can belong, we’d love to see what you can do. Once you apply, the next steps might include a call with a recruiter, a video interview, an interview with the hiring manager and a task or assessment.
We’ll also ask about any adjustments you might need, and we’ll do our best to make them happen.
We review applications and interview throughout the advert window, so it’s worth applying sooner rather than later. If you’re offered the role, the offer will be subject to background checks, including a criminal record check and, for some roles, a financial background check.
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