Marmon Holdings, Inc.
Business Services Specialist
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Acumed Ltd.
As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.
About the Role
The Business Services Specialist interacts with internal and external customers to provide information in response to enquiries relating to product, orders, loan sets, quotes/pricing, data requests, and complaints. To ensure that good customer relations are maintained, and service complaints are resolved fairly and effectively in accordance with Acumed procedures. Taking ownership of customers (internal and external) needs for support and taking ownership with the relevant sense of urgency.
Responsibility extends to the execution of all aspects of processing orders, invoices, loan kit billing, credits, and courier services, and data requests.
The role supports evolving business requirements by defining, refining, documenting, and embedding new business processes that improve efficiency, compliance, customer satisfaction, and organizational effectiveness.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
- Providing monthly data output relating to volume of orders and credits
- Delivering a best-in-class experience for internal and external customers
- Providing an every-call-answered telephone service within the department between the 08.30 to 17.00 pattern. Actioning the requests with the required sense of urgency.
- Processing and overseeing customer orders through SAP and EDI/AI systems, ensuring all daily, weekly, and monthly deadlines are achieved.
- Processing and managing loan billing activities through SAP in line with operational deadlines and reporting requirements.
- Proficient in the use of GHX, including the management, validation, and release of orders.
- Liaising with courier providers regarding collections, deliveries, and the investigation of missing inbound and outbound goods (excluding stocking orders).
- Managing loan kit bookings, returns, and collections, including manual booking processes when required.
- Providing alternative processing solutions when automated systems are unavailable, ensuring customer requirements are met while minimizing administrative burden for customers (internal and external).
- Proactively informing customers of stock shortages, identifying suitable alternatives, and managing communications to avoid unnecessary order cancellations.
- Delivering professional, responsive, and customer-focused support to internal and external stakeholders via telephone and email.
- Training and supporting team members to ensure high levels of performance and service delivery.
- Identifying opportunities for continuous improvement through the review and optimization of processes and procedures.
- Collaborating with cross-functional departments to refine processes in line with business needs, regulatory requirements, and organizational growth.
- Supporting automation initiatives, system enhancements, and business transformation projects.
- Ensuring process improvements and system changes are effectively communicated, documented, trained, and embedded within the team.
- Handling complaints (product and service) and routing them through the correct complaints process.
- Supporting internal and external audits, compliance activities, and quality improvement initiatives.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Requirements
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location