Cafcass (Children and Family Court Advisory and Support Service)
Business Services Team Leader
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We are recruiting for the role of Business Services Team Leader in our team covering the East Midlands area.
Your office base can be Stevenage, Peterborough or Chelmsford, with a willingness to travel across the whole East Midlands region when required.
We trust and empower colleagues to work in a hybrid way, providing the resources, equipment, and support, so that individually and collectively, we can be the voice of children and young people when the family court makes critical decisions about their futures.
We are a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience, which helps ensure we provide a service which promotes the diversity and uniqueness of children and families from all backgrounds. We especially welcome applications from people from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with.
We provide extensive wellbeing support for colleagues, as well as excellent benefits, all of which we hope encourages you to join us.
Let us tell you a bit more about the role…
As a Business Services Team Leader, you will contribute to the effective and efficient management and progression of cases, providing administrative support to the local Family Court Advisers and Service Managers.
- Monitoring case progression
- Receiving referrals from the Court or Cafcass Intake Team
- Creating / updating / closing cases within our case management system
- Sending letters and information packs to service users
- Identifying any missing information and following up as required
- Receiving and dealing with telephone enquiries
- Meeting and greeting visitors, including service users
- Providing general admin support
- Completing office-based health and safety checks including first aid and fire marshal duties (training will be provided) and supporting site maintenance and general good office housekeeping.
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… And What We’re Looking For.
- A relevant qualification in business administration (e.g. NVQ2), a willingness to work towards a qualification and/or significant experience in a similar role
- Confident and capable of using MS Office applications to a basic / intermediate level
- Clear, confident communicator via email, phone and in person
- Someone who thrives working in a team
- Able to prioritise work in a fast-moving environment with strict deadlines
- Able to lead people, collaborate positively and champion growth and innovation
Next steps / timelines
If and when you are ready to apply, our application process is straightforward and quick to complete. You don’t need to complete your application in a single visit, you can start it and come back and amend your responses / update your CV, just make sure you come back before the closing date to submit.
If you’re preparing to apply, we encourage you not to rely heavily on AI tools when creating your application. While we recognise the benefits AI can offer, your application should reflect your own experience, insights, and motivations. This helps us genuinely understand what you will bring to the role.
Applications that appear to contain generalised or inauthentic content may limit our ability to assess your suitability, and where it is clear that AI has been used, it may affect our decision-making during the screening process.
Below we have given you an indication of a timetable we are hoping to work towards, although dates are subject to change.
Closing Date
7 August 2026
Final Interview
20 August 2026
We understand that starting a new role is a big decision, and you may require further information before applying. You can find out more about the role in the Job Description and there is a wealth of information about Cafcass on our Cafcass Careers page.
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If you wish to speak with a member of the team for more specific information you can either contact Michelle Berridge at Michelle.Berridge@cafcass.gov.uk from our HR Resourcing team if your query is HR related or to do with the recruitment process, or Jen McDermott at Jennifer.McDermott@cafcass.gov.uk if your questions relate more to the role, providing your contact information and best times / methods to get hold of you.
Whilst we will always try and respond a.s.a.p. we wouldn’t want you to miss the closing date before we are able to. If this is the case, we recommend you apply and as part of your application you can ask questions, and this may allow us to contact you and provide you with the required information that will help you decide if you still wish to be considered.
Finally, in anticipation of your application being successful, you might want to read about the offer and pre-employment checks process. As part of your application you can highlight any concerns or questions about the pre-employment checks and we encourage all applicants to do so, safe in the knowledge such information will not be shared with individuals involved in the selection process.
We look forward to hearing from you.
Please be advised successful applicants will be subject to a range of pre-engagement checks, including a Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Further information on what the assessment covers can be found by viewing the Cafcass DBS policy.
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