PwC
Business Solution Architect - Financial Services - Senior Manager
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Business Solution Architect - Financial Services - Senior Manager
Senior Manager – Solutioning (Managed Services – Internal Firm Services)
Line of Service
Internal Firm Services
Industry/Sector
Business Services
Specialism
IFS – Internal Firm Services – Other
Management Level
Senior Manager
Job Description & Summary
PwC’s Managed Services delivers trusted expertise, rapid execution, and enduring outcomes by blending cutting-edge technology with deep operational insight. As part of the Solutioning Team within the Managed Service Catalyst—a specialist group driving PwC’s managed services growth—you will ensure our offerings address complex client challenges and position PwC to win and deliver transformative managed services engagements that create lasting strategic, regulatory, and commercial advantage.
This role focuses on the design of scalable, process-led managed service solutions, within Financial Services – Banking and Capital Markets, Insurance, and Asset & Wealth Management. Working as part of a broader pursuit team led by Directors and Partners, you will bring deep expertise in business process design, operating models, and service delivery frameworks, translating client requirements into practical, deliverable solutions.
This role is particularly suited to individuals with a background in target operating model design, process re-engineering, or operations transformation, rather than technology architecture.
What Your Days Will Look Like
- Design and optimise business processes and service delivery models, including:
- As-is/to-be process mapping
- Service catalogue definition
- Establishment of SLAs, KPIs, performance frameworks, and governance controls
- Develop key operating model components, such as:
- Roles and responsibilities
- Workflow design
- Service management structures
- Transition and mobilisation approaches
- Support the qualification and shaping of managed service opportunities by:
- Working with senior stakeholders to understand client objectives, operating environments, and constraints
- Contributing to bid strategy development by:
- Defining win themes
- Creating clear, compelling narratives that align client needs, policy drivers, and PwC’s differentiators
- Translate regulatory, policy, and operational requirements into scalable service designs, while supporting bid development through:
- High-quality written responses
- Solution articulation
- Collaborate with commercial, finance, and cross-functional teams (technology, delivery, risk) to:
- Inform pricing decisions
- Ensure integrated solution design
- Support governance forums
- Enable a smooth transition from solutioning into delivery
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This Role Is for You If You Have
Key Requirements
- Strong experience in:
- Business process design
- Operating model development
- Managed service solutioning
- Experience working in:
- Outsourced services
- Operations transformation
- Managed services environments, ideally within Financial Services (Banking, Insurance, or Asset & Wealth Management)
- Experience contributing to bids or solution design activities, including:
- Crafting written responses for client proposals
- Ability to:
- Translate complex operational concepts into clear, structured, and compelling documentation
- Understand service design principles, including:
- KPIs
- SLAs
- Governance models
- Control frameworks
- Strong stakeholder management skills, including:
- Organic stretch to collaborate within multidisciplinary teams
- Experience coaching or supporting junior team members in structured delivery environments
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What You’ll Receive from Us
No matter where you are in your career or personal life, our benefits are designed to add value and meaning to your contributions. We offer:
- Empowered flexibility, with a working week split between office, hybrid, and client-site roles
- Private medical cover + 24/7 access to a qualified virtual GP
- Six volunteering days per year
- And much more
Education (if applicable)
Degrees/Field of Study
- Required: (Not specified)
- Preferred: (Not specified)
Certifications
- Required: (Not specified)
- Preferred: (Not specified)
Skills & Competencies
Required Skills
- Business Process Outsourcing
- Claims Performance Management
- Contract Review
- Compliance Review
Optional Skills
(+ 28 additional competencies listed, including Analytical Thinking, Coaching and Feedback, Data Quality, Delivery Excellence, etc.)
Desired Languages
(Not specified)
Key Considerations
- Travel requirements: (Not specified)
- Sponsorship: No (Visa sponsorship not available)
- Government clearance: Not required
Ready to Make a Difference?
PwC is an environment where you can:
- Unlock new value by applying your unique perspective and talents
- Grow exponentially, uncovering hidden talents and building lifelong relationships
- Turn challenges into opportunities for innovation
Here, you’ll develop your skills through challenging, meaningful work—so you can go further.
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