Arch Insurance Group Inc.
Business Solutions Manager
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With a company culture rooted in collaboration, expertise, and innovation, we aim to promote progress and inspire our clients, employees, investors, and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.
The Business Solutions Manager – Product Management will lead the development and adoption of Product Management capability across Arch International, while operating as a senior member of the Business Solutions team.
The role is responsible for translating strategic priorities into clear product strategies, roadmaps, prioritised initiatives, and measurable business outcomes. It will help establish consistent standards, governance, and ways of working, including the development of a Product Management Centre of Excellence. The role will also contribute to the wider Business Solutions agenda, providing flexible leadership across strategy, transformation, process, operating model, technology, data, and organisational priorities as required.
The role works closely with Strategic Operations Managers, Product Owners, Technology, Data & Analytics, Process & Operational Excellence teams, and senior business leaders to improve prioritisation, delivery readiness, governance, and value realisation.
Key Responsibilities
Product Management Leadership and Centre of Excellence
- Establish and maintain the Product Management Centre of Excellence.
- Define common standards, templates, and ways of working for product strategy, product vision, roadmaps, prioritisation, demand management, OKRs, product lifecycle management, and benefits realisation.
- Build Product Management capability across Strategic Operations Managers, Product Owners, and Business Solutions colleagues.
- Lead communities of practice and knowledge-sharing forums to support consistent adoption of Product Management practices.
- Act as a trusted advisor on Product Management principles, governance, and operating models.
Product Strategy, Portfolio Governance, and Roadmap Oversight
- Translate strategic objectives into product strategies, roadmaps, and measurable outcomes.
- Support the development of product visions, target outcomes, and value measures.
- Facilitate prioritisation discussions across competing business demands.
- Ensure product investments align with business strategy, customer outcomes, and organisational objectives.
- Maintain visibility of cross-product dependencies, risks, and trade-offs.
- Support portfolio governance, investment decisions, and business case development.
- Monitor portfolio performance and value realisation.
IT Alignment and Product Governance
- Act as the Business Solutions lead for Product Management alignment with IT.
- Promote clear understanding of Product Manager, Product Owner, and business stakeholder responsibilities.
- Support adoption of product-focused planning and governance approaches under the IT framework.
- Ensure demand management and prioritisation practices align with organisational governance expectations.
- Improve consistency between strategic planning, product management, and delivery execution.
- Recommend improvements to operating model effectiveness and role clarity.
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Strategic Business Solutions Partnership
- Build trusted relationships with stakeholders across the organisation.
- Partner with business leaders to understand strategic priorities, challenges, and opportunities.
- Provide constructive challenge, insight, and recommendations to support decision-making.
- Support business transformation, operating model development, and strategic initiatives.
- Facilitate cross-functional collaboration across business, operations, technology, finance, data, and analytics teams.
- Provide flexible support across business portfolios and domains when required.
Initiative Shaping, Demand Management, and Delivery Readiness
- Shape demand before commitment to delivery.
- Facilitate problem definition, opportunity assessment, and option analysis.
- Establish clear ownership, value measures, benefits, and success criteria.
- Assess strategic fit, delivery readiness, implementation considerations, risks, and dependencies.
- Support effective transition from strategy and planning into delivery.
Value Realisation and Continuous Improvement
- Define value frameworks and outcome measures.
- Monitor and report on business value delivered through strategic initiatives.
- Identify opportunities for process simplification and continuous improvement.
- Promote evidence-based decision-making.
- Support lessons learned and capability development across Business Solutions.
Business Solutions Team Leadership and Contribution
- Support Business Solutions strategy, planning, and capability development.
- Contribute to team methodologies, standards, and governance.
- Coach and mentor colleagues where appropriate.
- Promote collaboration across Business Solutions portfolios.
- Support achievement of Business Solutions objectives and OKRs.
- Provide resilience and flexibility across domains and portfolios as business needs evolve.
Experience and Qualifications
Essential
- Significant experience in Product Management, Strategic Operations, Business Transformation, Portfolio Management, or a related discipline.
- Experience developing product strategies, roadmaps, and prioritisation frameworks.
- Strong understanding of Product Management operating models, governance, and value management.
- Experience influencing senior business and technology stakeholders.
- Ability to translate strategy into actionable plans and measurable outcomes.
- Experience operating within a complex, matrixed organisation.
- Strong facilitation, communication, and stakeholder management skills.
- Ability to balance strategic thinking with practical execution.
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Desirable
- Experience establishing or contributing to a Product Management Centre of Excellence.
- Experience with agile, SAFe, or similar enterprise delivery frameworks.
- London Market insurance experience.
- Experience across underwriting, claims, operations, finance, or corporate functions.
- Exposure to data, analytics, AI, automation, or digital transformation initiatives.
- Experience with OKRs, value management, or benefits realisation frameworks.
Key Competencies
- Strategic thinking
- Product Management leadership
- Portfolio governance
- Roadmap development
- Stakeholder influence
- Prioritisation and decision-making
- Commercial awareness
- Value realisation
- Change leadership
- Continuous improvement
- Collaboration and relationship management
Success Measures
Success in this role will be demonstrated by:
- Improved Product Management maturity across Arch International.
- Effective establishment and ongoing development of the Product Management Centre of Excellence.
- Stronger alignment between strategy, product roadmaps, and delivery activity.
- Improved prioritisation and investment decision-making.
- Higher-quality initiatives entering delivery.
- Clearer visibility of portfolio risks, dependencies, and outcomes.
- More consistent Product Management practices across business domains.
- Measurable business value delivered through strategic initiatives.
- Positive feedback from business, technology, and operational stakeholders.
- Effective contribution to the wider Business Solutions function.
Why This Role Matters
Business Solutions connects strategy, execution, and value realisation across Arch International. This role will help strengthen Product Management as a core organisational capability, improving how the business identifies opportunities, prioritises investment, governs delivery, and measures success.
Do you like solving complex business problems, working with talented colleagues, and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.
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