• Provide administrative support across a range of business and compliance services.
• Manage and update client records, ensuring information is accurate and up-to-date.
• Respond to client enquiries by phone and email, providing a professional and helpful service.
• Complete background checks, including fit and proper, criminal record, and credit checks.
• Produce reports and maintain documentation to a high standard.
• Support the preparation of client correspondence and business documentation.
• Assist with data collection, reporting, and record management activities.
• Work closely with colleagues to ensure client requests are completed within agreed service levels.
• Develop strong working relationships with clients and internal stakeholders.
• Identify opportunities to improve processes and enhance the client experience.

What You'll Need to Succeed:

Essential Requirements:

• Strong customer service skills with a professional and friendly approach.
• Previous administrative experience gained through work, education, volunteering, or placements.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Good organisational skills and ability to manage multiple tasks.
• Confident using Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to work both independently and as part of a team.
• Positive attitude and willingness to learn.
• Right to work in the UK without the need for future sponsorship.

Desirable Requirements:

• Experience working in an office, customer service, or administrative environment.
• Interest in financial services, compliance, or professional services.
• Experience dealing with customers by phone and email.
• Knowledge of CRM or database systems.
• Desire to work towards professional financial services qualifications.

Your Approach to Work

You'll be someone who:

• Takes pride in producing accurate, high-quality work.
• Is organised and able to manage competing priorities.
• Enjoys helping people and delivering excellent customer service.
• Learns quickly and is keen to develop new skills.
• Brings a positive and professional attitude to everything you do.
• Works collaboratively and supports colleagues when needed.
• Is curious, proactive, and comfortable asking questions.
• Demonstrates integrity, accountability, and attention to detail.

This is a fantastic opportunity to gain exposure to the financial services sector, develop sought-after professional skills, and build a rewarding long-term career within a supportive and growing organisation.

Why Join Us?

Location:

This is a hybrid role - you'll work with the team in our Glasgow office on Stanley Boulevard (G72) three times each week. We've got free parking and are located close to the motorway for easy access. We're also a short walk from Hamilton West railway station.

Right to Work:

Applicants must already hold a legal right to work in the UK without time restrictions and without the need for future sponsorship. We are unable to provide Skilled Worker visa sponsorship.