About the Role

Are you an organised, detail-oriented individual with a passion for supporting people and processes? We're looking for a Business Support Administrator to join our dynamic Care & Support team. In this key role, you'll provide vital administrative support across the care service helping to ensure smooth and efficient office operations. If you're looking to grow your career in Care Administration within a supportive and fast-paced environment, we’d love to hear from you.

Role Purpose

As a member of the Community Services Division within Corserv Care ensure the aims and objectives of the organisation and division are met by providing personalised support to vulnerable adults who live in the community and have identified care & reablement needs. The emphasis being on providing people with safe, responsive, effective, compassionate and high-quality care, via Care & Support. Care & Support works with individuals to ensure care is person-centred and provides individuals with long-term care and support to enhance the individuals quality of life.

What you'll be doing

The role is responsible for the day-to-day administrative processes required by management. The role involves:

• Preparing planned schedules
• Adjusting schedules on a day-to-day basis in response to short notice sickness/absence, to accommodate new referrals and as a result of any other changing circumstances
• Following up with workers if it is noticed they are running late
• Making contact with workers and/or s/u’s
• Ensuring that all care visits are covered and that no missed visits occur

Responsibilities and Accountabilities

• Gaining payroll information
• Gathering mileage and auditing figures
• Working with strategic teams to create care capacity within the county
• Reporting on staffing dependencies in various locations
• Close liaison with the Registered Managers to identify pending staff capacity to forward plan the creation of new care runs
• Setting up new staff and service user on electronic systems
• Supporting with implementation of any new systems and processes
• Working closely with business support administration teams and care coordinator teams with daily changes
• Communication with external teams around scheduling, for example out of hours service
• Seeking advice from colleagues, other professionals, and line manager where this supports safe and effective decision-making
• Maintaining awareness of policy and procedures to safeguard adults at risk of abuse or neglect, alerting others to risks as appropriate
• Attending training courses as required and maintaining own professional development and competency including having responsibility for own self development on a continual basis
• Operating with due regard to Corserv’s confidentiality policies, the Data Protection Act and best practice and work at all times within the requirements of Health and Safety legislation
• Offering safe and appropriate support to each individual in a person-centred way
• Complying with and maintaining best practice in relation to Health & safety matters, which will include basic risk assessments and the prevention and control of infection
• Ensuring a positive and flexible approach to the variety of tasks and work patterns within the role as the service develops to enable effective and appropriate staffing levels to meet demand potentially including working weekends and evenings or early mornings
• Operating in accordance with the diverse needs of the community to ensure equal access to services
• Being responsible for self and others continuous development and to undertake relevant training as required
• Carrying out any other duties related to the post at the direction of the Community Services Management Team, which could include those duties listed outside of the local team, i.e. cover across the district or services as required and appropriate to the grading of the post