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Business Support Administrator
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Murray Recruitment
Glasgow, Scotland, United Kingdom Permanent
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Job Description
Murray Recruitment are recruiting a Service Administrator for our client based in Glasgow.
This is an excellent opportunity to join a growing and well-established organisation operating within a specialist technical services environment. The successful candidate will support customers, engineers, and operational teams across the UK, helping to ensure services are coordinated efficiently and delivered to a high standard.
Role Overview
Working as part of the Business Support team, the Service Administrator will play an important role in coordinating reactive and planned engineering works while providing high-quality administrative and customer service support.
The role would suit a proactive, organised, and customer-focused individual who is comfortable managing multiple priorities within a busy, fast-paced environment.
Key Responsibilities
- Respond to customer, engineer, and subcontractor enquiries by telephone and email, ensuring queries are handled promptly and professionally.
- Coordinate engineer and subcontractor attendance for reactive callouts and breakdown works in line with customer requirements.
- Allocate and issue tasks to mobile service engineers using the IFS system.
- Raise purchase orders for materials, plant hire, and subcontractor services.
- Identify and arrange materials, subcontractor support, and plant hire for planned maintenance works.
- Prepare quotations and annual maintenance contracts using company templates.
- Collate and verify engineer timesheets for payroll and job-costing purposes.
- Maintain accurate and up-to-date records across company systems, including IFS, PeopleHR, and Assure H&S.
- Order stationery, PPE, and general office supplies.
- Provide wider administrative support, including scanning, mail handling, travel bookings, and document management.
- Liaise with internal departments and external stakeholders to support the smooth delivery of service operations.
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Skills & Experience
- Previous experience within an administrative, service coordination, or business support role.
- Experience within a field services, engineering, facilities management, or technical services environment would be advantageous.
- Strong working knowledge of Microsoft Word and Excel.
- Excellent organisational and time-management skills.
- Ability to prioritise workloads and meet deadlines within a fast-moving environment.
- Confident and professional communication skills, with the ability to liaise with stakeholders at all levels.
- High level of accuracy and attention to detail.
- Proactive, adaptable, and customer-focused approach.
- Ability to identify and respond effectively to the needs of internal and external stakeholders.
- Comfortable learning and using internal systems and processes.
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Offering
- Salary of up to £30,000 per annum, depending on experience.
- Monday to Thursday, 8.30am to 5.00pm.
- Friday, 8.30am to 4.00pm.
- Annual performance-related bonus scheme.
- 31 days’ holiday, inclusive of public holidays.
- Company pension scheme.
- Life insurance.
- Employee discount programme.
- Referral bonus scheme.
- Sick pay scheme.
- On-site parking.
- Opportunity to join an employee-owned business.
- Ongoing training, development, and career progression opportunities.
- Full-time, permanent position based in Glasgow.
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Job Overview
- Designation: Business Support Administrator
- Offered Salary: 1
- Post Date: August 9, 2026
- Country: United Kingdom
- Job Type: Permanent
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