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Business Support Administrator Apprentice
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To provide administrative support and organisation to ensure the efficient operation of the Global Group of Companies through a variety of tasks.
What you'll do at work
- Support the Chief Financial Officer in dealing with accounts administration, including outstanding accounts, purchase ledger invoices, and processing orders
- Provide administrative support to the Transport Manager, implementing and maintaining systems to ensure compliance with legal requirements
- Updating and monitoring internal systems and practices and maintaining compliance with regulatory bodies: Insurance, RHA, ISO, Safe Contractor, internal regulation: MSDS/TDS, etc.
- Provide general administrative and organisational support to appropriate staff members with the Global Group as agreed to include but not exhaustive to:
- Global Heat Transfer: sample diary facilitation, customer feedback, scheduling of events
- Lea Property and Global Corporate Investments: Storage Facilities, ordering of goods, scheduling of maintenance, tenant queries, and contract facilitation
- Global Hygiene: processing of quotes, orders, customer management
- Quality, Health, and Safety support: reports and audits
- To support the implementation of processes and procedures across the Group
- Utilise IT systems to conduct day-to-day administration to support the group
- Develop and maintain relationships, liaising with customers and suppliers, addressing issues, and identifying solutions using appropriate forms of communication
- To comply with company policies at all times and undertake additional duties as directed when required to support the running of the business
Where you'll work
Unit 1A
Cold Meece Estate
Cold Meece Stone
Staffordshire
ST15 0SP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
AXIA SOLUTIONS LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:
- write letters or emails
- create proposals
- perform financial processes
- record and analyse data
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Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information, and produce data analysis where required.
Produces accurate records and documents including:
- emails
- letters
- files
- payments
- reports
- proposals
Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports, and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themselves to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
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Uses relevant project management principles and tools to scope, plan, monitor, and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Requirements
Desirable qualifications
- GCSE in:
- English (grade 4 or above)
- Maths (grade 4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
About this employer
The Global Group is a strategic partner to large scale manufacturers operating in the UK, Europe, and Internationally. The Global Group comprises 4 companies with interests ranging from heat transfer fluids and thermal fluid engineering services to the supply of hygiene and industrial cleaning products and logistics.
https://globalgroup.org (opens in new tab)
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
It is expected for the position to be permanent on completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
AXIA SOLUTIONS LIMITED
The reference code for this apprenticeship is VAC2000038982.
Apply now
Closes in 31 days (Sunday 30 August 2026 at 11:59pm)
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