Business Support Administrator Apprentice (Communities Team)

Requirements:

• Enjoys working with people
• Is organised and reliable
• Has good communication skills
• Is keen to learn new skills
• Is interested in communities, events and social media
• Wants to make a positive difference locally
• Has good verbal and written communication skills
• Is willing to learn and take responsibility
• Has good attention to detail
• Can use or is willing to learn Microsoft Office and other digital systems
• Is interested in social media and communicating with different audiences
• Can work both independently and as part of a team
• Is reliable, flexible and willing to get involved and find solutions to problems
• Has an interest in supporting communities and making a positive difference

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:

• write letters or emails, create proposals, perform financial processes, record and analyse data.
• Examples include MS Office or equivalent packages.
• Able to choose the most appropriate IT solution to suit the business problem.
• Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals.
• Makes recommendations for improvements and present solutions to management.
• Drafts correspondence, writes reports and able to review others' work.
• Maintains records and files, handles confidential information in compliance with the organisation's procedures.
• Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement.
• Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
• Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation.
• Demonstrates ability to influence and challenge appropriately.
• Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
• Uses the most appropriate channels to communicate effectively.
• Demonstrates agility and confidence in communications, carrying authority appropriately.
• Understands and applies social media solutions appropriately.
• Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard.
• Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
• Is able to review processes autonomously and make suggestions for improvements.
• Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
• Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
• Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
• Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
• Manages resources e.g. equipment or facilities.
• Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
• Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report.
• Plans required resources to successfully deliver projects.
• Undertakes and leads projects as and when required.

Essential qualifications

• GCSE in: English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Other requirements

• A full UK driving licence and access to a suitably insured vehicle is essential, as the role involves travelling to community venues and events.
• The role includes setting up community events and activities, which will involve manual handling and transporting equipment and supplies.

If you're passionate about helping people, eager to learn and ready to start your career in a supportive and dynamic team, we'd love to hear from you.

We're looking for an enthusiastic apprentice to join our Communities Team, helping deliver events, community projects, communications and day-to-day administration across our community hubs.

About us

The City Council provide city wide leadership both now and for the future. Salisbury will be a green and lively city where residents’ voices are heard, their wellbeing is improved and sustainability is at the heart of all decisions.

Your earnings can increase over time with an apprenticeship. Once qualified we will be able to look at your progression and where you would like to progress too.

Contact

The contact for this apprenticeship is:

PROFESSIONAL DEVELOPMENT AND TRAINING LTD

The reference code for this apprenticeship is VAC2000049401.