Job Overview

We are looking for a motivated, organised and customer-focused Business Support Administrator to join our Estates & Facilities Business Support team. You will be based at County Hospital in Griffithstown, Pontypool providing a professional front-of-house and administrative service to the Estates & Facilities division.

Are you organised, friendly, and passionate about providing excellent support within a busy healthcare environment?

In this varied and rewarding role, you will act as a key point of contact for patients, staff, visitors and external agencies. You will support the smooth running of essential administrative functions that keep our hospital sites operating efficiently.

This is a fantastic opportunity for someone who enjoys variety, working with people, and playing a key role in keeping our services running smoothly every day.

You will be part of a supportive team committed to delivering a high-quality service to patients and colleagues across the Health Board.

The hours are 12 per week to be worked 09:00 – 3:00, Tuesday and Friday.

Main Duties of the Job

Key Responsibilities

In this role, you will:

• Welcome, direct and support patients, visitors and staff in a professional and friendly manner.
• Use Health Board systems to check patients in, issue follow-up appointments, and print outcome letters.
• Handle telephone and face-to-face enquiries, providing accurate information or redirecting as appropriate.
• Use Microsoft packages such as Outlook, Word, and Excel to input and update information.
• Provide general administrative support including photocopying, scanning, filing, and daily record-keeping.
• Manage incoming and outgoing mail, ensuring correct franking, sorting, and distribution.
• Maintain room booking diaries and support use of ESR, Health Roster, Datix, and other internal systems.
• Support new staff through on-the-job training.
• Undertake daily cash handling tasks including counting, recording, and securing monies following Standard Operating Procedures.
• Collect, reconcile, and bank retail takings and petty cash.
• Manage patient property, including secure storage of valuables and processing petty cash reimbursements.
• Complete cash and deposit sheets and liaise with the ABUHB Treasury team.
• Report maintenance issues to Estates or contractors.
• Ensure keys, lost property, and patient items are securely recorded and managed.
• Support service improvements by contributing ideas and helping implement changes.
• Take an active role in maintaining a high-quality, patient-focused service.