WTW
Business Support Administrator Fixed Term Contract 12 Months
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A fantastic opportunity has arisen for an experienced business support
administrator to join Willis Towers Watson within our modern, open plan office in Leeds city centre. This is an office based 12-month, 35 hours per week Maternity Leave contract.
This is a challenging and rewarding role, drawing on and further developing strong administrative and organisational skills while supporting high‑quality client service delivery.
The ideal candidate will have previous experience in a similar client‑facing support role, be tactful and diplomatic, and enjoy contributing to the effective delivery and continuous improvement of core administrative processes. You will be a strong self‑starter who values teamwork and thrives in supporting others with day‑to‑day challenges.
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The Role
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You would be responsible for, but not limited to:
- Providing a seamless and reliable high level of administrative support to consultants and client teams
- Calendar management and meeting support, including scheduling, monitoring attendance, arranging venues, catering, AV/IT requirements, preparing materials and note taking where required.
- Arranging travel, mailbox management (using initiative and with minimal intervention).
- Maintain client files and records in line with Records Management requirements
- Support archiving activity, including recall and return of physical files where required
- Set up and maintain SharePoint TCTO sites and client workspaces
- Maintain Terms of Engagement and scope files and upload relevant contracts and documentation to the contracts database.
- Produce client materials including reports, letters, meeting notes and presentations, in line with company templates, branding and house style
- Upload and share client meeting materials and support secure data sharing processes
- Support delivery of small to medium client related projects and workstreams, tracking actions and agreed outputs
- Manage the monthly billing process for allocated clients, including budget tracking, ensuring internal billing processes and controls are followed
- Prepare complex client billing accurately and on time
- Support efficient follow up of Work in Progress (WIP) and Accounts Receivable (AR) queries
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