Business Support Administrator

Homes by Carlton is looking for a proactive Business Support Administrator to join our growing team.

As Business Support Administrator, you will be at the centre of a busy regional housebuilder, providing essential administrative support across the business. This is a varied role where you will assist multiple teams across Commercial, Land, Sales, Customer Care, Finance and Operations while helping to ensure our Head Office runs professionally and efficiently.

The successful candidate will be highly organised, detail-focused and confident managing a wide range of administrative responsibilities while maintaining excellent communication with internal teams and external stakeholders.

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ABOUT HOMES BY CARLTON

Homes by Carlton is an award-winning regional housebuilder creating exceptional new homes across the North East. We combine thoughtful design, high-quality craftsmanship and a personal approach to create homes our customers are proud to own and developments that make a positive contribution to their communities.

We're an ambitious, growing business — and we're looking for talented people who want to grow with us.

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THE OPPORTUNITY

As our Business Support Administrator, you'll provide professional and proactive support across the business while taking responsibility for a number of important day-to-day processes.

You'll be a key point of contact at our Newton Aycliffe Head Office, providing a warm and professional welcome to visitors and handling incoming calls and general enquiries.

Behind the scenes, you'll help keep our business moving.

You'll maintain accurate records and documentation, coordinate meetings and office administration, support our Land team with new enquiries, work with Commercial on customer extras and subcontractor information, and raise and record purchase orders through our Evolution/ERP systems.

It's a varied role that offers the opportunity to gain broad exposure to how a successful housebuilding business operates.

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WHAT YOU'LL BE DOING

Your responsibilities will include:

• Taking responsibility for reception and front desk duties at our Head Office, welcoming visitors and professionally handling incoming calls and general enquiries.
• Managing incoming post, office supplies, stationery, equipment and general office administration.
• Maintaining accurate company records, filing systems, documentation and shared-drive information.
• Preparing and processing business and plot documentation.
• Coordinating meetings, diaries and calendars and taking meeting minutes where required.
• Supporting the administration of business insurance renewals and compliance records.
• Supporting incoming land enquiries and accurately recording information within HubSpot.
• Raising, processing and recording authorised purchase orders through Evolution and/or our ERP systems in line with company processes.
• Coordinating the administration of customer extras, including confirming options, checking pricing and information, raising purchase orders and issuing accurate instructions to site teams and subcontractors.
• Maintaining accurate client extras records and providing supporting information to our Accounts and Commercial teams.
• Liaising with subcontractors and following up outstanding information and actions.
• Providing agreed administrative support to Sales and Customer Care and helping maintain continuity during busy periods.
• Working collaboratively with teams across the business and helping us continually improve our administrative processes and ways of working.