Xeinadin
Business Support Administrator - Watford
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Vacancy Name Business Support Administrator - Watford
Vacancy No: VN2381
Employment Type: Permanent
Duration: N/A
Location City: Watford
Location Country: United Kingdom
Company Description
Xeinadin was established in 2019 when a number of leading business advisory and accountancy practices across the UK and Ireland came together to re-imagine the future of accountancy. Our collective mission to provide locally forged, trusted business advice to SMEs through forward-thinking, close-knit relationships remains pivotal to our growth. It's our people who drive our business forward, and we offer them future-focused career opportunities whilst supporting individual specialisms. Our regional offices of over 3000 colleagues operate collaboratively, combining collective expertise to maximise potential.
Description
This is an exciting opportunity to join a very fast expanding company. Your role as a Business Support Administrator will be reporting to the Area Practice Manager and will be responsible for a wide range of administrational tasks. As the Business Support Manager of a professional service company, you must have strong time management and organisational skills alongside excellent relationship management. This is a varied role and will be suited to someone who has a hands-on approach and enjoys working in a fast-paced evolving environment.
Key Responsibilities
- Manage phone calls, ensuring professional and timely responses.
- Chase clients for required books and records to meet deadlines.
- Oversee scanning, filing, and organisation of documents.
- Support the onboarding process for new clients, maintaining compliance with Xeinadin guidelines.
- Finalise and distribute accounts and personal tax packs to clients for approval.
- Assist the Hub Credit Controller in resolving debtor queries.
- Process invoices, write-offs, and WIP adjustments.
- Apply for HMRC and Companies House authentication codes.
- Allocate disbursements to clients and manage payments over the phone.
- Process and reconcile office petty cash and handle cheque payments.
- Schedule client appointments and coordinate the safe return of books and records.
- Maintain an inventory of IT equipment, including laptops, issued to team members.
- Order office supplies and manage stationery stock.
- Provide project support to the Area Practice Manager as required.
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Key Requirements
- Proven experience in administration and a fast-paced environment.
- Very high level of attention to detail and accuracy.
- Confident communicator with personnel at all levels within the business, both written and verbal.
- Proficient with Microsoft Excel, Word, Outlook etc.
- Excellent time management skills - handling multiple and varied deadlines concurrently.
- Driving licence required due to the location.
Additional Requirements
- Passion for delivering excellent client service and maintaining high standards.
- Strong communication skills (verbal and written) with a confident and approachable demeanour.
- Proficient in Microsoft Office Suite and other IT systems.
- Ability to multitask and prioritise effectively in a fast-paced environment.
- A proactive approach to problem-solving and improving administrative processes.
- Committed to providing outstanding service to both internal and external clients, ensuring a positive and professional experience.
- Strong organisational skills and the ability to manage multiple tasks simultaneously, ensuring deadlines are met without compromising quality.
- Able to work collaboratively within a team, assisting colleagues where needed and contributing to the smooth running of the office.
- High attention to detail, ensuring accuracy in documentation, billing, and other key tasks.
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Model Office Based
Salary: Competitive
Benefits
- Company Pension Scheme
- 25 days of annual leave + bank holidays
- Additional annual leave days from certain levels of seniority
- Ability to buy up to 5 days of annual leave to reach a maximum of 30 days per annum
- Business closure over Christmas*
- Life Assurance x4 annual salary
- Enhanced family leave policies
- Enhanced Company Sick Pay
- Employee Assistance Programme – 24/7 support, free and confidential
- Corporate Discounts Platform
Flexible Benefits platform with ability to opt-in to various insurances (level of seniority dependent & self-funded at corporate rates) such as:
- Critical Illness Cover
- Cash plan
- Cycle to work
- Eye care
- Dental
subject to exceptions and business needs
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