Buckinghamshire Council
Business Support Administrators
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Overview
We are looking for a highly organised, proactive, and customer-focused individual to join our dedicated Corporate Business Support Team, supporting the Adults & Health Service. This is an important role where your administrative and business support skills will help frontline Adult Social Care teams deliver timely, effective, and compassionate services to some of Buckinghamshire’s most vulnerable residents.
Working at the heart of a busy and rewarding service, you will provide essential coordination, communication, and administrative support that helps teams respond to residents’ needs, manage priorities, and maintain high-quality service delivery. Your work behind the scenes will make a real difference by enabling colleagues to focus on improving outcomes for adults across Buckinghamshire.
About Us
Corporate Business Support (CBS) aims to provide the authority with an efficient, value-for-money business administration service.
We pride ourselves on being resilient and adaptable to change, whilst understanding the processes, policies, and values held by the council. Our team has extensive experience supporting a wide range of Council services and brings a strong understanding of the business support needed to help directorates run effectively. We work proactively with our customers, continually developing our knowledge and skills to deliver a responsive, efficient, and high-quality service.
Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally.
About The Role
We are looking for experienced administrators with exceptional organisation skills and minute-taking experience, who will be able to provide effective support. All work carried out is of a highly confidential nature. The main tasks of a Business Support Officer are:
- Coordinating, organising, attending, and supporting practices within the Business Support Team.
- Minute-taking skills.
- Typing up and distributing notes and plans within tight deadlines.
- Supporting with generic tasks required of a Business Support Officer.
- The ability to build professional working relationships with colleagues at all levels.
- To be able to organise your own workload and prioritise effectively.
We currently have 3 days working from home and a minimum of 2 days in the office depending on the business need. There are occasions where you may be required to travel out of county, however these instances do not happen very often and will be pre-planned.
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Any-Desk
As an ‘any-desk’ worker, you’ll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements.
About You
You will play a role in ensuring excellent customer service, supporting operational delivery, and helping the team respond effectively to changing priorities. Working closely with colleagues and professionals across the Council.
You will:
- Possess good communication skills and accurate attention to detail.
- Knowledge and experience of taking meeting minutes on a laptop.
- Ability to produce clear, concise, and unambiguous minutes which accurately reflect discussions that have taken place.
- To have strong Microsoft Office skills.
- Educated to GCSE/NVQ 3 standard in Maths & English or equivalent.
- Ability to work effectively both independently and as part of a team.
- Good organisational skills and the ability to prioritise workloads and achieve deadlines.
- The ability to work under pressure and deal with sensitive and sometimes distressing information.
Other information
Two opportunities are available - 1 permanent and a 12-month fixed-term contract/secondment.
This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:
- All unspent cautions and/or unspent convictions
For further information on how long it takes for cautions and convictions cautions to become spent, please refer to our guide on the Rehabilitation of Offenders Act 1974 (updated 2023) | Nacro
We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.
Our values
We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative, and Trustworthy.
By joining Buckinghamshire Council, you can expect:
- A fair and inclusive culture.
- The chance to really make a difference to those around you.
- Health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders, and mindfulness workshops.
- A unified voice through our Employee Representative Group.
- Ongoing support, and the opportunity to develop and progress in your career with us.
- Opportunities to take part in fun activities such as fundraising and social events.
At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.
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From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.
We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.
About The Service Area
Our Business Operations service is responsible for delivering high-quality, cost-effective business enablement services with a focused approach to customer experience, access channels, and service delivery.
We deliver expert advice and guidance on the design and implementation of customer improvement projects and provide access to information, advice, and support from a wide range of services through face-to-face contact and self-service internet-based transactions through our Council Access Points.
Business Operations works across a range of services provided by the council. We offer bespoke solutions to front-line services with an efficient, value-for-money business process administration and project support service. The strength of the team is its knowledge of the key support services required to ensure a smooth running of services being provided by the different Business Units.
Our Customer Service Centre is the front door for our residents, and we aim to deliver a professional, helpful, and high-quality service. We pride ourselves on being resilient and adaptable to change, whilst understanding the processes, policies, and values held by the council.
We recognise and reward you
Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops, and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva, and much more.
https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/
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