Nationwide
Business Support Analyst
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Are you highly organised, people-focused, and enthusiastic about helping teams succeed?
We are looking for an initiative-taking Business Support Analyst to join our Business Banking team. You will play a key role in supporting recruitment, onboarding, workforce planning, and business operations, helping to deliver excellent colleague experience while driving operational excellence and continuous improvement.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Glasgow office. As you'll be based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here https://nationwide-jobs.co.uk/life-at-nationwide/rewarding-you.
Virgin Money is now part of Nationwide
Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.
You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
RESPONSIBILITIES
What you’ll be doing
This role plays a key part in supporting the effective operation of the Business Banking function, providing coordination across recruitment, onboarding, people initiatives, and business support activities. Responsibilities include managing end-to-end recruitment and onboarding processes to ensure a positive colleague experience, producing recruitment, headcount, and performance reporting to support workforce planning and business objectives, and coordinating a range of business and people-related initiatives. The role requires strong analytical skills to interpret data, identify trends, and provide meaningful insights that support informed decision-making. It also involves proactively identifying opportunities to improve processes, enhance operational efficiency, and strengthen the colleague experience. In addition, the Business Support Analyst will support change activity, projects, and continuous improvement initiatives, helping to deliver successful outcomes across the function. Building and maintaining strong relationships with stakeholders across Business Banking and key support functions will be essential to ensuring effective collaboration and the successful delivery of business priorities.
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About you
- Experience in a business support, operations, recruitment, project coordination, or similar analytical support role.
- Proven experience producing and interpreting management information (MI), reports, or business performance data to support decision-making.
- Experience supporting change initiatives, projects, process improvements, or continuous improvement activities.
- Experience coordinating activities across multiple stakeholders, managing competing priorities, and ensuring delivery to agreed timescales.
- Strong organisational skills with the ability to manage multiple tasks accurately and effectively within a fast-paced environment.
- Confidence using Microsoft Office, particularly Excel and PowerPoint.
- Strong written and verbal communication skills, with the ability to build effective relationships and influence stakeholders at different levels.
- A proactive, curious and solutions-focused approach, with the confidence to challenge existing processes and identify opportunities for improvement.
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
QUALIFICATIONS
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
- 25 days holiday, pro rata
- Private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance-related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
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Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.
If you want to find out more about using AI in our recruitment process, please read more here.
Disability Confident
We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.
That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support Recruitment.Support@nationwide-jobs.co.uk.
Apply safely with Nationwide
Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam. https://www.nationwide.co.uk/news-and-stories/job-scams/
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