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Business Support Apprentice
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This role
This role offers hands-on experience across multiple departments including reception, enrolments, contracts and compliance, poultry passport administration, human resources, and quality assurance.
This is a varied role where you will gain real responsibility and exposure to compliance, funding rules and operational processes.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Reception & Customer Service:
- Answer incoming calls and manage shared inboxes
- Welcome visitors and respond to enquiries
- Direct queries to appropriate departments
Enrolments:
- Support learner onboarding and enrolment processes
- Check eligibility documentation and funding evidence
- Maintain accurate learner records on internal systems
Contracts & Compliance:
- Assist with maintaining contract documentation
- Support learner file compliance checks
- Update trackers and reports
- Prepare documentation for audit activity
Short course Administration:
- Support creation of short course delivery plans
- Liaise with employers and process bookings
- Process end of course paperwork and issue certificates
Human Resources:
- Support recruitment administration
- Maintain personnel files
- Support Monitor DBS and Right to Work documentation
Quality & Compliance:
- Assist with internal quality assurance activities
- Support audit preparation
- Gather learner and employer feedback
Where you'll work
SOUTH GREEN PARK ENTERPRISE CENTRE
MATTISHALL
DEREHAM
NORFOLK
NR20 3JY
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
POULTEC TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
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Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
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Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3.
More training information
Off-the-job training will follow the time allocations outlined in the occupational standard
Workshops and online learning
Compliance and funding training
Mentoring and quarterly progress reviews
Preparation for End Point Assessment
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
Other requirements
- This is a compliance-focused administrative role requiring high levels of accuracy
- The role involves handling confidential information
- You will be working across multiple departments
- Professional communication is essential
- Passing a DBS check
At Poultec, we take a collaborative approach to apprenticeships and training, helping employers build stronger, more effective teams and learners develop real, career-focused skills.
https://www.poultec.co.uk/ (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Potential for full-time employment upon completion.
The contact for this apprenticeship is:
POULTEC TRAINING LIMITED
The reference code for this apprenticeship is VAC2000047492.
Closes on Friday 25 September 2026
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