Business Support Apprentice

Location: Leeds (LS14 6FD)
Closing Date: Sunday 15 November 2026
Posted on: 12 October 2026

Summary

An exciting opportunity to join our team as a Business Support Apprentice. You will provide reliable cross-business support across Chatterbug, helping ensure agreed actions, recurring business processes, office infrastructure, and operational administration are completed consistently, accurately, and on time.

Wage: £17,000 a year

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The postholder will provide the practical execution and follow-through needed to keep the business moving. They'll maintain trackers and records, gather information, coordinate actions across teams, chase agreed deadlines, and help turn decisions into completed activity.

• Support the effective day-to-day running of the Leeds office
• Act as a first point of contact for routine office and facilities queries
• Liaise with cleaners, confidential waste providers, maintenance contractors, and other suppliers
• Arrange routine repairs and maintenance, escalating higher cost or significant issues appropriately
• Maintain office supplies and ensure essential items are available
• Maintain accurate supplier contact information
• Support routine office health and safety and facilities admin
• Follow up outstanding facilities actions
• Support practical people and recruitment administration
• Coordinate onboarding arrangements
• Support recruitment logistics including interview scheduling, room or online meeting arrangements, candidate communications, and document collation
• Route routine staff queries to the appropriate manager
• Coordinate practical offboarding actions such as equipment return, access changes, and administrative checklists
• Support managers with agreed people-related administration and information gathering
• Handle any employee information accessed through the role with confidentiality and discretion
• Maintain the central business calendar
• Coordinate the practical organisation of leadership, operational, and external meetings
• Prepare or collate meeting papers, updates, and supporting information
• Maintain agreed business trackers, registers, and action logs
• Follow up agreed actions and information requests across teams
• Maintain organised electronic filing and document management systems
• Support administration relating to contracts, tenders, funding applications, mobilisation activity, and priority business project
• Ensure routine business support requests and agreed actions are progressed to completion
• Log incoming complaints accurately and promptly
• Ensure complaints are routed to the appropriate owner for investigation or response
• Gather records, arrange communications, and provide administrative support for complaint investigation and resolution where appropriate
• Identify overdue complaint actions and escalate
• Maintain professional and confidential communication
• Maintain records relating to key suppliers and contractors
• Coordinate routine appointments and visits
• Follow up incomplete work
• Maintain relevant documentation, invoices, and service information
• Escalate issues relating to supplier performance, significant expenditure, or risk
• Support periodic review of subscriptions and suppliers
• Maintain a central register of policies and review dates
• Ensure current versions of key documents are stored and accessible
• Coordinate requests for document updates from responsible owners
• Support distribution of updated policies and organisational information
• Maintain evidence of agreed routine compliance activities
• Identify approaching deadlines and remind responsible colleagues in advance
• Coordinate recurring internal and external meetings
• Maintain meeting action logs
• Support events, webinars, training, and other business activities
• Attend meetings and record minutes, decisions, and actions where appropriate, including confidential meetings where authorised, maintaining strict confidentiality and appropriate document access at all times